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Three lessons I’ve learned building a Customer Success team from different backgrounds

ChurnZero

When I ventured out to build my first Customer Success department at a tech software company, my leadership team thought I was nuts. Selling leadership on the concept of Customer Success. Like many early-stage Customer Success teams, I was working with limited resources and did not have any headcount to hire new talent.

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90% of Sales Leaders Do Planning Wrong. Here Are 5 Tips to Fix It.

Sales Hacker

Approaches vary from top-down (leadership pushes goals all the way to sellers) and bottom-up (sellers and managers determine realistic goals and commitments and roll them up). Understand how many sellers you need to hit quota to achieve your revenue goals and consider compensation impacts. Many recommend a hybrid approach.

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Building Resilience Through Efficient Scaling In 2023 with ICONIQ Growth General Partner, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds (Video)

SaaStr

Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend. AE and SDR compensation is another tactic to align GTM with what you want. What are companies doing today to scale efficiently? 80% of companies are slowing hiring.

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How Customer Success can get a bigger piece of the budget pie with Jeff Heckler

ChurnZero

According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. This is something that I’m doing with fractional headcount allocation. The pilot programs aren’t meant to be these big bells and whistles, not even after you launch an official full-time headcount on something.

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A Friendly Reminder to Cost-Cutters: Keep the Company a Great Place to Work for Survivors

Kellblog

A mindless policy that basically says the C-suite can’t be bothered with headcount resource allocation and will effectively leave it to chance. If that’s 20% of someone’s total compensation, that’s a material pay cut — and that’s certainly not keeping the company a great place for those who stay.

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The 4 Challenges Facing Customer Success Teams in SaaS Startups

Tom Tunguz

Customer success teams must justify the investment of building a CS team, often at the expense of headcount in another team. Constrained by headcount budgets and burn requirements, startup leadership teams often must choose between hiring an additional sales person or investing in a customer success person, for example.

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Hiring New Salespeople (While Keeping Up With Business as Usual)

Sales Hacker

Is compensation too low? Is it a lack of leadership? Compensate all sales positions in the same way. RELATED: 5 Ways to Keep Your Sales Machine Efficient While Scaling Headcount. Rework your compensation structure. All sales positions are not created equal — nor should they be compensated the same way.