Intercom, Inc.

APRIL 12, 2018

A lot of the features in the Dribbble Pro subscription were built in reaction to requests we’ve gotten from the community. Obviously we have a few different revenue streams sprinkled in, including subscriptions, advertising and hiring solutions. Playbook came out in 2016, after many years of us watching this evolution.

Business 215

Business Branding Startup Leadership 215

SaaStr

FEBRUARY 22, 2019

I eventually ran another Saas company which I ran and then sold. I’ve run a lot of workshops with executive teams where we’ll sit down and go function by function and say, “What are your KPIs and how would they evolve in a world where we’re all a symphony together? What’s marketing’s goals in this?

Sales Hiring 116

Sales Hiring Customer Success Scale Sales Recruiting 116

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136