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Dribbble CEO Zack Onisko on building a business around community

Intercom, Inc.

A lot of the features in the Dribbble Pro subscription were built in reaction to requests we’ve gotten from the community. Obviously we have a few different revenue streams sprinkled in, including subscriptions, advertising and hiring solutions. Playbook came out in 2016, after many years of us watching this evolution.

Business 215
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SaaStr Podcast #212: Nick Mehta, CEO @ Gainsight Discusses Why Burying Customer Success Under Sales Does Not Work

SaaStr

I eventually ran another Saas company which I ran and then sold. Nick Mehta: So, kind of run it as a cross-functional initiative, just like you have a cross-functional initiative for your culture or for your business model. You need one for your customers. So that sheet music in some ways is the KPIs and the goals.

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Customer Success: The Definitive Guide to Customer-centric Growth 2020

Sixteen Ventures

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Customer Success Workshop Schedule. Customer Success is transformative.