Totango

JULY 16, 2019

Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. Every time customers engage with you, they should feel understood, valued, and acknowledged. Track the Right Metrics.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

JULY 16, 2019

Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. Every time customers engage with you, they should feel understood, valued, and acknowledged. Track the Right Metrics.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

SmartKarrot

FEBRUARY 15, 2022

Create a customer success playbook and programs that increase customer satisfaction, loyalty and retention, product adoption, and engagement. Ensures direct reports are aware and follow established ethical business practices and the Company’s Code of Conduct to create a supportive and productive working environment.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

Totango

APRIL 28, 2021

It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. Zoom CEO, Eric Yuan, is so committed to creating a customer-centric culture that he spends up to 70% of his time personally engaging with the video conferencing vendor’s customers.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

MAY 15, 2019

It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. Zoom CEO, Eric Yuan, is so committed to creating a customer-centric culture that he spends up to 70% of his time personally engaging with the video conferencing vendor’s customers. Prioritize lifetime value.

Customer Lifetime Value 87

Customer Lifetime Value Enterprise Product ROI Customer Success 87

SaaStr

FEBRUARY 7, 2020

How have we seen them communicate together? What do we think will happen when there’s a conflict around direction of product? Given the wide variety of vendors and software that CIOs have to really engage with? Karen Page: How does this leadership team gel? How do they work together? What are we seeing is their strengths?

Scale 177

Scale Underperforming Technical Team Investment Sales Hiring 177