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Why You Should Focus on Nurturing the Customer Relationship

Totango

Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. Every time customers engage with you, they should feel understood, valued, and acknowledged. Track the Right Metrics.

article thumbnail

Why You Should Focus on Nurturing the Customer Relationship

Totango

Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. Every time customers engage with you, they should feel understood, valued, and acknowledged. Track the Right Metrics.

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The Ultimate Guide to Creating a Customer-Centric Culture

Totango

It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience.

article thumbnail

The Ultimate Guide to Creating a Customer-Centric Culture

Totango

It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience.