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Top SaaStr Content for the Week: Gorgias CEO, Postman CEO, Waze Head of SMB Sales, Klaviyo SVP Marketing, and More!

SaaStr

30+ SaaS CEOs Share The Signs Their First VP of Sales … Just Wasn’t Going to Work Out. The Silent, Lurking Churn: Activation Rates Less Than 90%. Dear SaaStr: Should We Pay Our Sales Reps on Renewals? SaaStr 527: Acquiring 10,000 SMB Customers Solely from Data with Gorgias CEO Romain Lapeyre. Plan For It.

SMB 257
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Four Steps to Scaling to $250M from Stack Overflow

SaaStr

Measure leading indicators and not lagging indicators like churn. SMB to Enterprise, decide which you want to start with and toward which you want to move. Go-to-Market’s team leader must be a forecasting machine and predictability VP of Sales. Once you figure that out, you can expand your scope. . Market Fit.

Scale 305
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Top 10 Best Enterprise CRM solutions for 2021

Sales Hacker

Most enterprise CRMs offer more features than simple CRMs and can support complex sales operations with advanced reporting capabilities, product libraries, sales enablement and tools, and more. Enterprise CRM vs. SMB CRM. Sales enablement. Track your recurring revenue, upgrades, downgrades, and churn.

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The New (Breakout) Growth Formula: Customer Success + Predictive Sales

Sales Hacker

Reason #1 for predictive sales is that it makes it easier to create a powerful, positive customer experience. And that’s the basis behind the wish list for every B2B sales organization: . Negative churn . Shorter sales cycles . More customers . Higher average contract values. High renewal rates . Increased referrals.

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Oct 11 – Customer Success Jobs

SmartKarrot

Suggest compensation plans for CS roles such that they promote upsells/cross sells and reduce churn. Work closely with Creator IQ’s Sales, Enablement, Customer Support, and Product teams to ensure successful customer onboarding and launch of contracted services.

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Making Trade-Offs In Marketing with Meagen Eisenberg (Video + Transcript)

SaaStr

So if you think about it, everything, when you pivot your messaging, now my second priority was sales enablement, making sure that we took what we had to pivot and what we were building and get it into the hands of the sales team and make sure they were delivering it appropriately. But there were some long hours. Next question.

Travel 177
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Q&A: Why It’s Time to Build a CS Ops Role in Your Organization

ChurnZero

If you look at a Sales Ops team, a lot of times that falls into the sales enablement bucket. We think about a Marketing Ops Team if you have a SMB kind of go-to-market business, they are focusing on lead generation and scales. So, we needed Customer Success Ops in both segments. Customer Success Around the Web.