SaaStr

DECEMBER 10, 2019

110% Net Revenue Retention and 8 2% Customer Retention from 81,000+ SMB Customers. Bill.com sells to very small businesses that do churn at a higher rate. But that also proves that’s no excuse to drop below 100%+ net revenue retention. Revenue Growing Much Faster Than Customer Count. Almost always.

Payment Services 212

Payment Services Payments Payment Methods SMB 212

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. That means achieving any essence of “growth” requires replacing lost customers faster than the rate at which they churn. Managing churn is much like a constant game of plugging holes in a bucket so that you can eventually have a “rising tide” of water.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

SaaStr

MAY 26, 2019

Its growth has been more slow-and-steady than traditional rocketship, crossing $69m in Q4 revenues (let’s call that $280m+ in ARR, so soon to be $300m) — growing 17% a year by revenue, and 10% a year by customer count. That is a similar revenue growth rate to Salesforce’s core CRM product. A few learnings: 1.

Scale 227

Scale SaaS Payments Payments Payment Services 227

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. Growth Stage – Scaling the Business, and . SaaS Metric #1 – Annual Recurring Revenue (ARR). Almost all revenue is from new contracts.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Point Nine Land

JUNE 18, 2023

However, even though everyone is now aware of cohort analyses, and every major web, product, or revenue analytics product offers features for cohort analysis, it still requires time to fully comprehend everything you need to know about cohort analyses and, perhaps more importantly, to utilize them to obtain real, actionable insights.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

FastSpring

SEPTEMBER 2, 2020

Lifetime Value (LTV) is a metric that shows the average revenue generated by a customer before they churn. By calculating your customer’s LTV, you can get a better idea of how much each new customer will add to your overall revenue and how much you can justify spending on customer acquisition.

Scale 128

Scale Payment Methods Payments SaaS Payments 128

User Pilot

JUNE 29, 2022

For instance, you can identify what customer segments churn right after signing up. This will ultimately boost your revenue as customers will become loyal. Code-free and easy to integrate. With Baremetrics, you can easily access key financial metrics and analyze how different groups of customers contribute to the revenue.

SaaS Payments 97

SaaS Payments Software Review Payment Solutions Payment Methods 97

Baremetrics

NOVEMBER 9, 2021

Scalability Other Factors That Affect the Sales Multiple How to Make Your SaaS Business More Attractive and Valuable 1. Lower Churn Prepare for a Sale Where to Sell Going it Alone Through a Private Sale Working With a Broker for a Win-Win Situation. Churn Rate Churn rate basically defines the long-term trajectory of a business.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 85

Finance Payments Revenue Payment Solutions 85

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Ultimately, the purpose of generating revenue is what gets you in the business loop. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Scroll to the right in the table below and filter for integrations to find what works for you. Drive Revenue. Terminus - Account-Based Marketing Platform for Quality Growth. Account Based Selling. Grow Your Pipeline.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Sales Hacker

FEBRUARY 12, 2021

See what the top 10 platforms you should be looking at in 2021 are to make an informed decision for your business needs. Enterprise CRM vs. SMB CRM. Additionally, unlike small CRMs, enterprise CRM platforms are usually able to connect with many other tools. Looking for the TL;DR? 10 best enterprise CRM solutions for 2021.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

yoursales

JANUARY 29, 2021

Salesforce.com – The Customer Success Platform To Grow Your Business. Salesflare – Simple yet powerful CRM for small businesses selling B2B. Mimiran – More Leads and More Deals for SMB Services Business. Membrain - Complete Platform for Complex B2B Sales. Salesbox - #1 Sales Acceleration Platform.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 52

Finance Payments Revenue Payment Solutions 52

yoursales

DECEMBER 12, 2018

During this year we’ll also start sharing the country sales tools stacks series entitles “Sales Tools made In…” Finally all that is being tied together in integrated tool stacks with some of our friends at the companies listed here. Salesforce.com – The Customer Success Platform To Grow Your Business.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

yoursales

DECEMBER 23, 2019

Salesforce.com – The Customer Success Platform To Grow Your Business. Marketcircle – Achieve Big Things with Your Small Business in 2020. Membrain – Complete Platform for Complex B2B Sales. Mimiran – More Leads and More Deals for SMB Services Business. Drive Revenue. One Simple Price.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

Salesforce.com – The Customer Success Platform To Grow Your Business. Marketcircle – Achieve Big Things with Your Small Business in 2020. Membrain – Complete Platform for Complex B2B Sales. Mimiran – More Leads and More Deals for SMB Services Business. Drive Revenue. Buyer Enablement.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 12, 2018

During this year we’ll also start sharing the country sales tools stacks series entitles “Sales Tools made In…” Finally all that is being tied together in integrated tool stacks with some of our friends at the companies listed here. Salesforce.com – The Customer Success Platform To Grow Your Business.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

ChurnZero

JUNE 19, 2020

It is no secret that customer churn hits recurring revenue businesses hard, but what’s its real impact on their long-term health and valuation? The compounding effects that churn has on your bottom-line. In essence, the month-to-month folks have 11 opportunities to churn along the way. Q&A Recap.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

ChurnZero

JANUARY 4, 2019

Firstly- Happy New Year Churn Fighters! No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. Let’s talk 2019 predictions.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. This is a mobile solution for SMB’s to send an invoice and get paid. Want to see more content like this? Hi, everybody.

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

AUGUST 9, 2019

What ratio of revenue is healthy for professional services to account for? So when Oracle acquired Siebel, funnily enough, they had this hidden gem, which was Siebel on Demand, which was a SaaS CRM platform, competing with the likes of SalesForce.com, that Oracle had acquired. How does Vikas think about professional services?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

ChurnZero

JANUARY 4, 2019

Firstly- Happy New Year Churn Fighters! No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. Let’s talk 2019 predictions.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How do you think about customers scaling out of that bracket and churn as a result?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

AUGUST 29, 2022

SMB SaaS has a lot going for it: – Millions of them – Short sales cycles – Easier compete. But, it's often hard to get to $100m ARR selling just to SMBs. sell just to SMBs pic.twitter.com/Po1I2aMaBK. So many VCs and others have gotten more and more excited about SMB SaaS. Millions and millions more.

SaaS Payments 306

SaaS Payments Scale SMB PayPal 306

SaaStr

OCTOBER 22, 2021

GRR of 86% and NRR of 119% are very impressive for SMBs … although they only count customers with 5+ seats. Their tiniest customers still have higher churn, as with almost every other SaaS company. Their tiniest customers still have higher churn, as with almost every other SaaS company. based revenue. In one year.

Scale 289

Scale SaaS Payments SMB Payment Solutions 289

SaaStr

APRIL 17, 2021

Over $500,000 revenue per employee. Monetizing ecommerce via subscriptions, but not payment processing. Billion in GMV processed, up a stunning 91% from 2019. But in contrast to Wix and Shopify, it doesn’t keep much of the revenue from merchant services itself. 30% of its revenue outside the U.S.

Payment Methods 330

Payment Methods Merchant Services Payments Payment Services 330

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV.

Merchant Services 110

Merchant Services Payment Services SaaS Payments Payment Solutions 110

SmartKarrot

NOVEMBER 18, 2020

Drive customer success outcomes by focusing on improving an already high retention rate, with less than 5% churn per year. Improve platform and services adoption rate and minimize customer and revenue churn. Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

SaaStr

OCTOBER 31, 2023

With nine figures in revenue, Ariel and SaaStr founder and CEO Jason Lemkin talk about all things Navan, rebranding when you have brand equity, building B2B software for people, pricing and business models, and much more. Before Navan, there were different apps for managing expenses, events and meetings, payments, etc.

Payment Solutions 210

Payment Solutions Payments Travel Scale 210

SaaStr

AUGUST 12, 2022

Have revenue, but early, so like 50K ARR after two months of charging for a product. People were so excited about SaaS when public companies were trading at 30 to 50 X revenue that they would want to take that meeting. Now, revenue’s coming in looking good. Last year offered checks of between five and 10, early.

Scale 185

Scale SaaS Payments Scaling SaaS 185

SaaStr

JUNE 13, 2019

To give you a sense of the distribution, by ARR, of the 600 or so respondents, about two-thirds of them are 5 million in ARR or under, but we had five or six different companies that were publicly traded well north of 100 million, who are using free trial in order to continue to grow their businesses. What does this mean?

Scale 202

Scale SMB Sales Hiring Payment Services 202

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. What does Travis advise founders when it comes to churn analysis? Loving our podcast content? What questions must you ask?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

SaaStr

SEPTEMBER 13, 2020

We celebrate businesses like that, and of course, the platform we’re on today with Zoom, that has really become a communications platform that’s defining this COVID era. If you look at the IAS vendors, they passed $130 billion revenue milestone this year. It is staggering. We call that a second act.

Sales Hiring 153

Sales Hiring Scale Payments Cloud 153

Sales Hacker

NOVEMBER 15, 2017

Account-Based Everything / Revenue. Annual Recurring Revenue. Analytics is the active study of different types of data with the aim of discovering meaningful patterns and translating these into insight (such as historical analyses and forecasts), or action (such as those intended to improve business performance). . AB Testing.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Intercom, Inc.

JANUARY 23, 2020

Integrations with other products can add valuable functionality making your own product stickier. Top companies have responded to shifting dynamics, moving from product to platform. Take HubSpot, for example: over the last five years, they’ve grown their app marketplace from 40 to 350 integrations. They email.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183