FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 110

Merchant Services Payment Services SaaS Payments Payment Solutions 110

yoursales

JANUARY 28, 2022

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. hyperise - Hyper Personalize your sales funnel and grow your sales conversions. vidREACH.io - Personal, Video-powered Email Outreach.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

DECEMBER 10, 2019

Bill.com is a bit — OK, maybe a lot — more lower profile than many of the SaaS Unicorns to IPO lately, but it’s one of my personal favorites. 110% Net Revenue Retention and 8 2% Customer Retention from 81,000+ SMB Customers. Bill.com sells to very small businesses that do churn at a higher rate. Almost always.

Payment Services 211

Payment Services Payments Payment Methods SMB 211

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Mimiran – More Leads and More Deals for SMB Services Business. Capsule CRM - The smart simple online CRM. Odoo - The real customer.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

FastSpring

SEPTEMBER 2, 2020

Lifetime Value (LTV) is a metric that shows the average revenue generated by a customer before they churn. In between Q1 of 2011 and Q2, HubSpot dropped their monthly churn rate by nearly 1%. The traditional method of calculating LTV is actually pretty simple: Average value of a sale × Number of repeat transactions ×.

Scale 128

Scale Payment Methods Payments SaaS Payments 128

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Capsule CRM – The smart simple online CRM. Mimiran – More Leads and More Deals for SMB Services Business.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

SaaStr

JUNE 13, 2019

And they were broken down roughly a third, a third, a third by targeting the SMB, the mid-market, and the enterprise. In the SMB, two-thirds use month-to-month, and in the enterprise, you’ve got two-thirds using multi-year. Net dollar retention, also called negative net churn, also called account expansion.

Scale 201

Scale SMB Sales Hiring Payment Services 201

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Capsule CRM – The smart simple online CRM. Mimiran – More Leads and More Deals for SMB Services Business.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

Baremetrics

NOVEMBER 9, 2021

Lower Churn Prepare for a Sale Where to Sell Going it Alone Through a Private Sale Working With a Broker for a Win-Win Situation. An example of synergy could be an ecommerce brand aggregator acquiring an ecommerce tool to scale the primary business. Churn Rate Churn rate basically defines the long-term trajectory of a business.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Intercom, Inc.

JANUARY 23, 2020

In the company’s early days, the team prioritized building integrations and doing co-marketing with big payment processors and subscription billing platforms. Here’s Nick on how ChartMogul approached partnerships: “We launched integration with Stripe first, so doing co-marketing with them, getting on their app store.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

yoursales

DECEMBER 12, 2018

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Mimiran – More Leads and More Deals for SMB Services Business. vidREACH.io – Personal, Video-powered Email Outreach.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

User Pilot

JUNE 29, 2022

You can also use gathered data to create personalized in-app experiences for customer segments, therefore, increasing customer satisfaction. For instance, you can identify what customer segments churn right after signing up. Create personalized in-app experiences for customer segments. Geared for SMB. No self-service.

SaaS Payments 97

SaaS Payments Software Review Payment Solutions Payment Methods 97

Point Nine Land

JUNE 18, 2023

Cohort analysis is a powerful method used to analyze groups of customers and their behavior over time. By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time. Should I look at churn or retention cohorts? What’s the difference between customer churn and revenue churn?

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

yoursales

DECEMBER 12, 2018

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Capsule CRM – The smart simple online CRM. Mimiran – More Leads and More Deals for SMB Services Business.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. With this model for some reason people churn out and that’s when businesses are more likely to see a net retention rate in SaaSthat is less than 100%. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

SaaStr

AUGUST 12, 2022

If you send that cold email personalized to every SaaS investor at eight to 10K or beyond, I think you’re going to get some meetings. And you can see that churn went up, literally in the worst recession of our lifetimes, like gross revenue didn’t… Like new bookings didn’t go down that much in the enterprise.

Scale 185

Scale SaaS Payments Scaling SaaS 185

BrightBack

APRIL 6, 2020

The subscription industry is facing intense change as the landscape matures and companies race to stop customer churn related to the Covid-19 pandemic. During the webinar, 69% of attendees indicated their current churn rate has been impacted by Covid-19 and 13% said they had paused all growth initiatives for the foreseeable future.

Subscription 59

Subscription Payment Features Retention Payment Methods 59

SaaStr

MARCH 13, 2020

Pipe’s lending model is so centered around churn prediction, what does their churn analysis look like at Pipe? How does Harry think about the right way to structure churn postmortems? And when I was young, I used to travel the country with him setting up his market store to sell clothes. And what are the drivers?

SaaS Payments 212

SaaS Payments Payment Methods Finance Payments 212

SaaStr

OCTOBER 4, 2019

Why did Jeppe decide to focus on SMBs from Day 1? How does the product build in the early days differ when building for SMB vs enterprise? Why does Jeppe believe that building for SMB makes it easier to build a great culture internally? How did you think about this, and why did you start with SMB? What changes? *

Scale 121

Scale SaaS Payments SMB Sales Hiring 121

Sales Hacker

NOVEMBER 15, 2017

Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. . Challenger Sales Model. Champion/Challenger Test. Channel Partner.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. What I love about SaaS as a product person is that it’s a longterm value exchange. This means net of churn in downgrades, your existing customer base that sticks around is actually paying you more over time on the order of 130% revenue retention.

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Does one have to move to enterprise?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

ChurnZero

JANUARY 4, 2019

Firstly- Happy New Year Churn Fighters! No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. Let’s talk 2019 predictions.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 153

Sales Hiring Scale Payments Cloud 153

SaaStr

NOVEMBER 22, 2019

What does Travis advise founders when it comes to churn analysis? 285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. What questions must you ask? We made every month.

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

Sales Hacker

FEBRUARY 12, 2021

Enterprise CRM vs. SMB CRM. Support: Check for extra costs related to customer support, whether or not they offer support in your language (if you’re running a global sales team), and how you can get in touch with the CRM’s support team (via phone, email, etc.). Track your recurring revenue, upgrades, downgrades, and churn.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

ChurnZero

JANUARY 4, 2019

Firstly- Happy New Year Churn Fighters! No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. Let’s talk 2019 predictions.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

SaaStr

AUGUST 9, 2019

Vikas Bhambri: Three weeks later, I hosted a CIO breakfast in London and I had CIOs from some of the biggest banks in London, as well as some of the US banks that had a significant presence, i.e. at JP Morgan in London, and to a person, they said they would never spend another penny in on-premise CRM. A couple of questions on this.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132