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Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders?

SaaStr

Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. You will need a VP of Engineering to manage these processes, recruit and build the team, and make your product more secure and enterprise-ready. You’ll need more than 5–10 engineers to go big.

Scale 256
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Thanks to Bee, ChartMogul, Maast, SecureFrame, and StratusGreen for Sponsoring SaaStr Annual 2023!

SaaStr

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. Which means better customer relationships, more data, and new sources of revenue. ChartMogul is an analytics platform to help you run your subscription business.

Payments 234
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Thanks to ChartMogul, ChurnZero, Cledara, Secureframe, and Verdane for Sponsoring SaaStr Europa 2023!

SaaStr

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

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What’s The #1 Challenge After $1m-$2m ARR?

SaaStr

Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. You will need a VP of Engineering to manage these processes, recruit and build the team, and make your product more secure and enterprise-ready.

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How Instapage is using ChartMogul to move upmarket

Chart Mogul

” Using Targets , Tyson is able to set and track revenue goals. Using historical revenue data and Targets, Tyson can talk to current and potential investors and demonstrate how the business has successfully achieved goals over time. “Gross churn is our number-one focus. Instapage’s CFO is also an avid user.

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Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

Scale 177
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Rubrik: Benchmarking the S-1 Data

Clouded Judgement

For select customers in highly regulated industries subject to stringent data control policies, we offer RSC-Private as an enterprise-ready, self-managed version. Last Twelve Months (LTM) Revenue Rubrik did $628m of revenue in its last twelve months LTM Revenue Growth Rubrik grew revenue 5% over its last 12 months.