Baremetrics

JUNE 26, 2020

But if you get it right, not only will you have less churn and a higher lifetime value , but you’ll also spend less time and resources on support. But beyond that, a good onboarding process will: Keep customers engaged: We’ll get into some examples later on. Specifically, you want to look at your user churn rate and churn time.

Onboarding 99

Onboarding SaaS Churn Social Media 99

User Pilot

MARCH 4, 2024

By deferring non-essential choices to later stages—such as company name, job title, or account preferences—users can quickly sign up and engage with the product, reducing form abandonment rates. This onboarding approach enhances engagement and drives product mastery because users learn by doing. Userpilot’s concise sign-up form.

Data Analysis 105

Data Analysis Data Construction Interviewing 105

Intercom, Inc.

SEPTEMBER 21, 2022

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% 44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement”. Support teams are still reactive, not proactive.

Customer Support 118

Customer Support Scale Scaling Technology 118