User Pilot

APRIL 29, 2024

Userpilot is a product growth platform with advanced segmentation features. You can segment your customers based on their feedback responses as well as in-app behavior. What is your highest level of education? How does your location influence your technology and software choices? Book the demo to find out more!

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

User Pilot

APRIL 30, 2024

The higher your adoption rate, the more customers will use your product, resulting in more revenue. The product adoption process includes six stages: Awareness, Interest, Evaluation, Trial, Activation, and Adoption, each crucial to a product’s market integration. Product adoption process. Your adoption rate.

Payments 103

Payments Payment Solutions AI Search Payment Services 103

Subscription Flow

NOVEMBER 29, 2023

One way in which subscription management software can be of help to their clients is by implementing measures to track their revenue and churn rates, as well as create, update, cancel, and renew subscriptions. Multiple options for subscription management are one of the advantages of subscription management software.

Payment Features 52

Payment Features Payment Services Payment Methods Payments 52

Sales Hacker

JULY 18, 2022

Which is why it’s key to strengthen customer retention processes by automating them, keeping customers engaged, and detecting any signs of churn before they happen. Automate these 5 processes to boost customer retention. Educational sequences. Here’s an idea: Create a quick view for customer engagement in your CRM system.

Payment Services 76

Payment Services Churn Payment Methods Payment Solutions 76

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. That means achieving any essence of “growth” requires replacing lost customers faster than the rate at which they churn. Managing churn is much like a constant game of plugging holes in a bucket so that you can eventually have a “rising tide” of water.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

User Pilot

JUNE 28, 2023

Osano reduced delinquent churn with progressive billing popups. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Split-test your upsell pop-ups to maximize expansion revenue. TL;DR The Room increased user activation by 75% using driven action UI patterns.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. Why focus on the FinTech onboarding process?

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

User Pilot

DECEMBER 19, 2023

With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Knowing the cause, it becomes easier for account managers to fix the problem and reduce churn.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Opt-out free trial: Requires users to submit their payment details upfront before accessing the product.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. As their customers are presented with changing markets and deal with the uncertainty that comes with current events, SaaS companies must be prepared for a potential wave of churn.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

Baremetrics

OCTOBER 10, 2021

It is not enough to just get as many eyes on your site as possible (although that is nice)—you need to get those visitors with needs that your platform meets. Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

User Pilot

FEBRUARY 22, 2024

Customer retention can help you drive recurring revenue, reduce customer acquisition costs, and drive customer loyalty. Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Use notification banners to prevent involuntary churn.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model? SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

FEBRUARY 7, 2024

That’s because an integral component of the product-led growth strategy is your ability to convert a free trial user into a paying customer. An opt-in free trial allows users to experience the product for a limited time without sharing their payment details. Offer in-app guidance to trial users and help them experience value.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

User Pilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. You’re not going to recoup all that investment with just one round of monthly payments per customer. That all sounds well and good in theory… but how do you prevent against churn in practice?

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

ProfitWell

JUNE 27, 2019

From CRM software to coffee beans, shaving blades to designer gowns, recurring billing is the lifeline for every subscription business. Recurring billing is when a subscription business charges a customer’s credit card for products or services on a regular billing schedule. Predictable revenue. What is recurring billing?

Merchant Services 76

Merchant Services Payment Features Payments SaaS Payments 76

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. Jake Dipple 4:40 Of course, so, Sideways 6 we’re ID management platform, and we exist to bring good ideas to life every day.

Customer Success 156

Customer Success VP of Engineering Payments Payment Methods 156

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 85

Finance Payments Revenue Payment Solutions 85

User Pilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc.

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? A “good” churn rate for one company might be terrible for another. Worse, comparing average churn rates across different markets and industries will leave you mired in confusing statistics and contradicting studies. What is the average churn rate?

Churn 55

Churn SaaS Payments Payments Payment Methods 55

User Pilot

MARCH 31, 2023

Opt-out free trials require payment information upfront, which can be a turn-off for some customers. Tips for converting free users into paying customers: Remove friction in the user journey to prevent users from churning. Use checklists to prompt users to complete key actions and offer in-app guidance to help them achieve success.

Strategy 98

Strategy SaaS Payments Payment Solutions Payment Methods 98

Chart Mogul

JANUARY 8, 2019

Struggling with churn? Guest blogger and ChartMogul friend, Kristen DeCosta from Churn Buster, discusses some of the lesser-known reasons companies lose customers and what to do about it. Kristen DeCosta is the Growth Lead at Churn Buster. Churn is tricky. That’s awesome! This is actually extremely common.

Payment Solutions 68

Payment Solutions Payments SaaS Payments Payment Services 68

User Pilot

MAY 23, 2023

Next, proactively tackling areas of friction to drive down the churn rate. How do you actually go about implementing AI within your app? Low customer churn Some churn is inevitable, but let it get out of control, and pretty soon you won’t have a product to manage. AI can help you slash potential churn rates.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

ProfitWell

JUNE 26, 2019

A great dunning process is the best way of finding out why a customer account is not sending you payments. It requires direct, sometimes repeated, communication with your customers and can sometimes turn into a long and unwieldy process. It’s true that dunning is widely disliked by both business owners and customers.

SaaS Payments 40

SaaS Payments Payment Services Payments Payment Solutions 40

User Pilot

DECEMBER 2, 2019

The best part, however, is that your CS team can then improve your in-app messaging. Not only that, but because Userpilot requires no coding knowledge, your CS team won’t have to rely on your busy Dev team to implement the messaging. Helpscout — For educating your customers. Customer education is a huge part of customer success.

Customer Success 95

Customer Success SaaS Payments Payment Solutions Scale 95

User Pilot

FEBRUARY 21, 2023

Adoption is indispensable for SaaS companies, as it effectively brings more MRR, increases free-to-paid conversions , lowers churn rates, boosts customer lifetime value (CLV), and expands word of mouth. Add in-app video tutorials to make the onboarding process smooth. Offer self-service support with an in-app knowledge base.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost functionality or may even learn to do without it.

Customer Success 102

Customer Success Payment Methods Payments Payment Services 102

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. In an era where we (vendors) increasingly run our own software, running it is increasingly as important as building it.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

User Pilot

FEBRUARY 21, 2023

Adoption is indispensable for SaaS companies, as it effectively brings more MRR, increases free-to-paid conversions , lowers churn rates, boosts customer lifetime value (CLV), and expands word of mouth. Add in-app video tutorials to make the onboarding process smooth. Offer self-service support with an in-app knowledge base.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 52

Finance Payments Revenue Payment Solutions 52

ProfitWell

OCTOBER 30, 2019

We talk expansion revenue with Kajabi, and behind the scenes of this year’s Recur Boston conference with event master Erin Phinney. We’re hearing word that Boston-based Flywire , a global payment SaaS platform and processor, just formed a partnership with Bank of America. This really comes down to expansion revenue.

Payments 40

Payments Payment Methods Payment Services SaaS Payments 40

ChurnZero

OCTOBER 5, 2022

In times of economic uncertainty, customer churn is one of the top operational risks facing any subscription-based company. While it may be tempting to resort to Hail Mary tactics (such as deferred payments and discounts) to reduce churn, you must instead focus on sustainable and scalable retention strategies.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

ChurnZero

MARCH 22, 2022

Reducing customer friction points means minimizing effort for your customers and, in the long run, maximizing revenue for you. Secure checkout processes are vital, but you want your payment process to be as fast and effortless as possible. Also, think about offering multiple payment options.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98

ProfitWell

MARCH 24, 2020

Almost everything is sold as a subscription, from socks to razor blades, and of course software. A subscription company is a business that sells their products on a scheduled time basis. So why the subscription business model? It’s simple: the subscription revenue model benefits both customers and companies.

Subscription 72

Subscription Payment Features Payment Methods Payments 72

ChurnZero

JANUARY 4, 2019

Firstly- Happy New Year Churn Fighters! No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. Let’s talk 2019 predictions.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

ProfitWell

SEPTEMBER 25, 2019

This global alliance marks the industry’s first means to assure mitigation of cyber-attacks through complete, multi-layered data security and protection, combining threat prevention technologies with onsite/offsite business continuity capabilities for an all-in-one solution that can be deployed in 15 mins. Have an "at-risk" process.

Payment Solutions 60

Payment Solutions Payment Services SaaS Payments Payments 60