SaaStr

NOVEMBER 2, 2019

What does Krish mean when he says, “In SaaS, you either sell to one of 2 customer profiles”? How does Krish think about purely serving the SMB market? Does one have to expand the product line to retain customers? How does he think about the mortality rate of SMBs? First, what is continuous customer development?

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

SaaStr

AUGUST 9, 2019

When should one look to hire their first customer success reps? I know there’s everything written about how 57% or 68% of the buyer journey is done before they engage a salesperson because so many people are researching online. It’s not an SMB where you’re getting volumes of 100 a day.

SaaS Payments 138

SaaS Payments Cloud Technical Review Scale 138

yoursales

JANUARY 28, 2022

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Upland Altify - Helping companies to generate value with every customer interaction. vidREACH.io - Personal, Video-powered Email Outreach.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

FastSpring

JANUARY 27, 2022

“It turned out that many refund requests happened because the company had failed to inform customers about their upcoming billing cycle,” Jon told us. And interestingly, many of those customers resubscribed later on in the year.”. How Enchant reduced churn and support requests related to account owner issues.

Merchant Services 118

Merchant Services Payment Services SaaS Payments Payment Solutions 118

yoursales

DECEMBER 12, 2018

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Also we're seeing early success with this non-suite player's ability to act as a suite as part of a workflow using Zapier. centric CRM.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

Point Nine Land

JUNE 18, 2023

Cohort analysis is a powerful method used to analyze groups of customers and their behavior over time. Grouping is usually done based on when a customer has signed up or converted into a paying customer. By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

yoursales

DECEMBER 12, 2018

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 169

Sales Hiring Scale SaaS Payments Payment Services 169

Sales Hacker

NOVEMBER 15, 2017

Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. . Customer Relationship Management. Customer Success. Channel Partner.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

NOVEMBER 22, 2019

How does Travis think about the different steps to customer qualification today and what makes the best SDRs? What does Travis advise founders when it comes to churn analysis? Which was that pioneering inside sales motion driving a lot through online and through WebEx at the time. What questions must you ask?

Underperforming Technical Team 166

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 166

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. I like to not just be a source of capital, but an advisor so that companies can get their customers to stay and pay. What I love about SaaS as a product person is that it’s a longterm value exchange. You can create paralysis for your customer.

Payments 101

Payments Pricing Compensation SaaS Payments 101

SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 176

Sales Hiring Scale Payments Cloud 176

SaaStr

MARCH 13, 2020

Pipe’s lending model is so centered around churn prediction, what does their churn analysis look like at Pipe? How does Harry think about the right way to structure churn postmortems? Why does Harry believe investing in customer success is far more important than customer acquisition? *

SaaS Payments 220

SaaS Payments Payment Methods Finance Payments 220

SaaStr

OCTOBER 4, 2019

Why did Jeppe decide to focus on SMBs from Day 1? How does the product build in the early days differ when building for SMB vs enterprise? Why does Jeppe believe that building for SMB makes it easier to build a great culture internally? How did you think about this, and why did you start with SMB? What changes? *

Scale 126

Scale SaaS Payments SMB Sales Hiring 126