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SaaS Is Spurring the Next Cycle of Software Superperformance

OPEXEngine

The shift to cloud-based subscription models is creating even more value in a thriving sector. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all. Four ways to drive value. Transform Ops to DevOps.

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SaaStr Classic: Jyoti Bansal of Harness.io and AppDynamics; Dev Ittycheria of MongoDB (Video + Transcript)

SaaStr

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team.

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The Zero-Sum Fallacy: ARR vs. Services

Kellblog

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Change sales’ mental math.

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SaaStr Podcasts for the Week with Chargebee and Glassdoor — November 1, 2019

SaaStr

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? ” How do you think about this type of business and how would you respond to that VC?

Scale 126
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How to Measure the Effectiveness of Customer Health Scores

ChurnZero

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. A customer health score is a value that indicates the likelihood that a customer will renew their subscription or service with your company.

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The Zero-Sum Fallacy: ARR vs. Services

OPEXEngine

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. First, some SaaS companies deliberately run with a low set-up product, little to no services, and a customer success team that takes care of implementation issues. Change sales’ mental math.

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The Startup Funding & Financing Guide

Baremetrics

Choosing the right combination of funding for your business is just as fundamental as choosing the right co-founders (or not), the right market, the right product, and the right team. For each funding option, ask: “Is this funding option aligned with my values and goals for the business?”. What do I need funding for?

Finance 111