SaaStr

MAY 27, 2023

In our early days, we were like elves in Santa’s tech workshop. A lot of young entrepreneurs are so earnest, they wear their strategy and business model on their sleeve. It’s especially tough when you’ve become close friends, or the person really embodies the company culture. We did some serious product building.

Technical Review 178

Technical Review Leadership Company Culture Startup 178

Intercom, Inc.

APRIL 12, 2018

But, we’re really about putting the community and mission first, and the business models kind of fall in place after hopefully we’ve done a good job delivering value to the community. We could rent out a venue and invite amazing designers to come out, tell their story and teach workshops.

Business 215

Business Branding Startup Leadership 215

SaaStr

FEBRUARY 22, 2019

Nick Mehta: So, kind of run it as a cross-functional initiative, just like you have a cross-functional initiative for your culture or for your business model. You need one for your customers. So that sheet music in some ways is the KPIs and the goals. What’s marketing’s goals in this?

Sales Hiring 115

Sales Hiring Customer Success Scale Sales Recruiting 115

Sixteen Ventures

DECEMBER 31, 2019

In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world. I also spoke to thousands of people at workshops and events all around the United States and the world – including 5 trips to Brazil – and helped companies grow and spread the word about Customer Success-driven Growth.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136