Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned.

B2C 118

B2C B2B Scale Strategy 118

Kellblog

JANUARY 30, 2021

Leadership matters. I was used to remote work for individual creative positions such as writer or software developer. Remember, at the end of the OB (original bubble), B2C meant “back to Cleveland” – though, at the time, the implication was that your job didn’t go with you. We do this for fun anyway, not the score.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

SaaStr

JANUARY 14, 2020

We all know and could name several successful B2C and B2B companies. My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. We saw the momentum increase, and we were nailing that B2C customer.

B2B 134

B2B B2C Scale New CTO 134

Point Nine Land

APRIL 21, 2021

An experience that is well aligned with your product: has the candidate been working in B2B vs B2C? This is an exercise that should be done with input/feedback of the leadership team. Here is a non-exhaustive list of things to look out for: A good level of compatibility with your product philosophy: where do you get feature ideas from?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52