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SaaS Platform Explainer: Definition, Examples, and How to Grow in the Software as a Service Industry

Stax

SaaS operates on a subscription model, making it easier to manage cash flow and reduce upfront expenses. Prioritize customer success, not just customer acquisition While getting new users in the door is important, retention is what drives predictable revenue and strong unit economics.

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Thanks to ChartMogul, ChurnZero, Cledara, Secureframe, and Verdane for Sponsoring SaaStr Europa 2023!

SaaStr

ChartMogul is an analytics platform to help you run your subscription business. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use.

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MetricFire Powers Business Analytics with Baremetrics

Baremetrics

This allows their team to focus on product, sales, and customer success while staying lean. MetricFire offers five subscription tiers according to the needs of different organization types. Stripe is the leading payment processing service for SaaS and subscription businesses. Table of Contents.

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Clouded Judgement 10.28.22

Clouded Judgement

Hyperscalers Report Quarterly Earnings This week we saw AWS (Amazon), GCP (Google) and Azure (Microsoft) report earnings. At the same time, Azure came in below expectations. Azure called out an incremental $800m of costs expected throughout the year (they just finished their Fiscal Q1).

Cloud 130
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Playbook: Scale to $100M+ ARR with a Usage-Based Pricing Model

OpenView Labs

Usage-based pricing will be the key to successful monetization in the future. But growing with a usage-model is not as straightforward as traditional subscription SaaS. Though it was pioneered in the infrastructure layer (think: AWS and Azure), it’s becoming increasingly popular for API-based products and application software.

Scale 98
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Getting Clarity around COGs Benchmarks in 2022

OPEXEngine

Just as SaaS companies are aware that hosting, professional services, customer support, and third-party licenses, sit squarely in COGs—so too are there continuing questions about whether customer success, sales commissions, and R&D expenses should sit in COGs or should be in OPEX.

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April 13 – Customer Success Jobs

SmartKarrot

The role will partner with Sales on account and territory planning and provide customer health leadership, handle escalations on at-risk customers, strategize on 1:many Customer Success Initiatives and be a resource on how best to leverage Customer Success Resources. Raleigh, North Carolina, US.