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Four Important Data Points about Purchasing Behavior in SaaS

Tom Tunguz

Here’s my stab at that list: CRM, Marketing Automation, ERP, Expense Management, Analytics, Email, Collaboration, Document Storage, Payroll, HRIS, ATS, IaaS, Customer Support, Recruiting. Sales teams, always looking for an edge, also belong to the early adopter segment and buy CRM and online meetings software.

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The SaaS Trust Crisis with Godard Abel (Video + Transcript)

SaaStr

My background as a SaaS entrepreneur, and then share the big trends we’re seeing in the world of SaaS, both what we’re seeing over the next few years and then also zeroing in on what has changed in the last few weeks in the middle of this COVID crisis. This was a 30 year mega trend into the future.

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Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)

SaaStr

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

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To Manage a Call Center Efficiently see what Employees Really Think

Upscope

There are plenty of happy smiling recruitment videos for call centers on Youtube but the real data on how people feel can be found in the comments section. Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine.

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Jul 27 – Customer Success Jobs

SmartKarrot

Partner with the CS leaders to recruit, develop, and train their teams. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs. Leveraging our collective technical expertise in AWS to help our customers succeed. Conduct periodic customer health checks.

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What Are SaaS Products + 22 Successful SaaS Companies to Follow

User Pilot

Key examples are Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform, which provide scalable resources like virtual servers and storage. Customer Relationship Management (CRM) Software : CRM systems help you manage and analyze customer interactions and data throughout the customer lifecycle.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

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