SaaStr

MARCH 1, 2024

Generative AI is a platform shift where models can take inputs such as text, image, audio, video, and code and generate new content into any of the modalities mentioned. A Case Study: Gorgias Gorgias is a ticketing platform for customer support focused on e-commerce, primarily Shopify. That’s the core mission.

Generative AI 289

Generative AI Outsourcing Services AI Software Review 289

How To Buy Saas

MAY 29, 2025

For instance, companies like Sephora and Amazon have deployed AI-driven recommendation engines. Executives also leverage generative AI for idea generation and reporting. Intelligent Automation for Operational Efficiency Intelligent automation blends robotic process automation (RPA) with AI to streamline complex workflows.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Sales Hacker

OCTOBER 6, 2023

Matthew Miller, principal analyst at G2 focused on AI, agrees. His research of almost 200 categories with generative AI features bares this out. Vertical leaders with new AI capabilities: Software platforms that have grown in a certain vertical, or persona, such as sales, customer support, CRM, or finance.

Artificial Intelligence 119

Artificial Intelligence AI Generative AI Blockchain 119

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

Chart Mogul

DECEMBER 6, 2023

Before 2023, the term “generative AI” was met with blank faces. But over the past 12 months, Open AI’s ChatGPT has gone mainstream, Twitter has become X, Silicon Valley Bank collapsed, as did FTX, and WeWork… How many of these did you see coming? Polis Pilavas , VP Engineering at ChartMogul “AI will dominate and disrupt.

SaaS 52

SaaS AI Search Generative AI ChatGPT 52

How To Buy Saas

MAY 27, 2025

In 2025, foundation models or generative AIs like GPT-4, Claude, Gemini, and open-source LLaMA are reshaping AI research, software development, and SaaS products. Use cases: Claudes blend of capability and safety makes it popular in customer support chatbots, enterprise assistants, and coding tools.

Artificial Intelligence 40

Artificial Intelligence AI Search AI Software Review 40

User Pilot

JUNE 27, 2024

Best tool for CX: Zoho Desk – The cloud-based help desk software by Zoho offers several features, including a ticketing system, customer portal, and reporting. Besides simplifying customer support , the tool is also designed to help team members in different departments collaborate on customer issues.

Leadership 52

Leadership Market Research Healthcare Trends 52