Intercom, Inc.

DECEMBER 31, 2019

The wave of SaaS companies that built themselves on the likes of AWS and Azure have reinforced the pre-eminence of cloud computing. What was perhaps less predictable was the ensuing prevalence of the subscription-based business model. Perhaps nowhere is the impact of the subscription model quite as dramatic as in popular culture.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

SmartKarrot

JANUARY 11, 2023

If you buy a cinema ticket, you want to be entertained. The pie tastes awful. The next time you’re entertaining family or friends and you need a pie; you will probably buy one from the bakery. It’s easy for the customer to blame the products or services rather than accept responsibility themselves. That’s an outcome.

Entertainment 19

Entertainment AWS B2B Customer Success 19

SaaStr

JUNE 1, 2021

I’m going to skip by my life story, and how I grew up as a small child in India, and how the dusty streets influenced my take on unit economics, and SaaS subscription models. Jason : I’m very entertained, so keep going. We have, as you all should have, the customer success teams. Are you doing OK here, Jason?

Part-Time VPE 223

Part-Time VPE Technical Cofounder CTO Hire New CTO 223

SaaStr

JULY 1, 2020

I’m looking at it and I’m like, “Who’s got the Wall Street Journal subscription? With existing customers, there are a couple ways of thinking about things that you can do. For us, it’s been, “Migrate things that you have on invoice over to card.” Let’s cancel it.

Merchant Services 178

Merchant Services Scale Sales Recruiting Sales 178

Sales Hacker

OCTOBER 7, 2021

Following Sailthru’s sale to CM Group in 2018, Cassie took on the expanded role of Chief Customer Officer for CM Group’s 200MM+ martech portfolio. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Dani Buckley.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130