SaaStr

NOVEMBER 14, 2023

Meghan Gill, SVP of Sales Ops and Sales Dev at MongoDB, shares different consumption-based compensation models that drive the right behaviors. Compensation will drive it and have unexpected results. If you want to get rid of the cobras, paying for every cobra killed clearly wasn’t the right behavior to compensate.

Compensation 164

Compensation Sales Azure AWS 164

OpenView Labs

FEBRUARY 9, 2021

This is why we’re seeing more and more SaaS companies—Datadog, Twilio, AWS, Snowflake, and Stripe, to name a few—find success with product led growth paired with usage-based pricing. Usage-based pricing will be the key to successful monetization in the future. You can’t predict your best customers.

Scale 98

Scale Pricing Scaling AWS 98

OPEXEngine

JANUARY 11, 2022

Additionally, it is a flexible model that allows customers to buy only what they need (i.e., There are many vendor benefits, too — it is easier to sell and it embodies a customer success solution orientation that drives high customer lifetime value and revenue. Less predictable revenue. Four pricing models.

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

Totango

MARCH 5, 2019

That is, right after they post on social media about the awful company that sold them a bad, unsupported product. Instead, have best practices for customer escalation management in place and be ready to resolve your customers’ problems fast and effectively. 1: Listen to the Customer. Then refund the customer.

Management 57

Management Compensation Software Review AWS 57

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference.

Scale 98

Scale Customer Success SaaS Payments Sales 98

OpenView Labs

FEBRUARY 3, 2022

To find out which of these features are most common, OpenView surveyed over 500 SaaS companies ranging from pre-revenue to $100 million in ARR. Fast-growers are extremely efficient at acquiring new customers. As investors, we keep a close eye on customer acquisition cost (CAC) payback. Here’s what we learned: 1.

Headcount 73

Headcount SaaS Compensation Acquisition 73

SaaStr

JULY 1, 2020

It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? That’s both for existing customers which they already had, but for new ones that come in, they’re paying a full commission on this. We found something that works.

Merchant Services 183

Merchant Services Scale Sales Recruiting Sales 183