SaaStock

JANUARY 25, 2019

Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others. Vindi is a PCI-certified online payment platform for recurring billing. Its core product is AgentBot, which is an automated platform for omnichannel customer support.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Intercom, Inc.

SEPTEMBER 23, 2021

Customers tend to follow a pattern of purchasing Shep describes as a regular routine – once a month for a hair appointment or once a year for a SaaS business subscription. Once you understand that routine, you can understand why a customer is a repeat customer. Is it price-related? Is it just because it’s convenient?

Airlines 145

Airlines Technical Review Sales Hiring Scale 145

Intercom, Inc.

MARCH 12, 2020

Map out every touchpoint between you and your customer and focus on making them as positively unforgettable as possible. Many view memberships and subscriptions as the model of the future. Or you find out something even personal about that customer, and you can surprise them. Customer support is a philosophy.

Airlines 164

Airlines Technical Review Subscription Payment Features 164

Intercom, Inc.

NOVEMBER 17, 2021

The writer should be confident that their readers can understand and use the language, especially in delicate situations where the customer may already be upset. Emoji use in customer support is a no-brainer when the brand’s voice is playful and fun – just make sure it’s there for embellishment, not carrying content or replacing words.

Payment Methods 118

Payment Methods Airlines Branding Communication 118

Intercom, Inc.

AUGUST 8, 2019

Certainly, that’s the old-world way of thinking about customer support of experience. How do you make the help center experience so delightful that customers prefer to use it? I mean, think about any bad support experience you’ve had. ” I think airlines are a good example of that.

Scale 168

Scale Scaling Engineering Branding 168

User Pilot

FEBRUARY 21, 2023

No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. This compensates a bit for the lack of in-depth analytics but means you need multiple subscriptions. Can be used on web apps and mobile apps too.

Software Review 52

Software Review Onboarding Technical Review Underperforming Technical Team 52