Intercom, Inc.

SEPTEMBER 9, 2022

AI has been quite overhyped in the past. ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. What’s up? The rise of neural networks.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. When scaling your customer experience, remember AI can’t simulate human empathy.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

Neil Patel

MARCH 4, 2021

The early adopters of SEO were able to dominate the SERPs and gain massive organic search traffic. I now realize that Facebook Messenger has a massive reach, higher levels of interactivity, and more AI capabilities than email. You can have automated conversations with real users on Messenger using AI. That hasn’t changed.

Underperforming Technical Team 143

Underperforming Technical Team AI Search Sales Hiring Mobile 143

Sales Hacker

SEPTEMBER 20, 2024

If your sales team has 20 plus reps, we’re confident Apollo could be a game changer for you. But the internet made it easy to find prospects, and automation allowed sales teams to reach thousands at once. The platform leverages advanced AI in a way that fundamentally changes how sales teams operate. The result?

Technical Review 76

Technical Review Scale Technical Cofounder New CTO 76

SaaStr

NOVEMBER 12, 2024

A lot of SaaS companies have been experimenting with generative AI and LLMs over the last 12-18 months. As the leader of the Applied AI team at Google Cloud, Duncan Lennox sets out to answer these questions and shares six ways businesses are currently transforming their businesses at scale and with real ROI. The data is clear.

Artificial Intelligence 290

Artificial Intelligence AI Search AI Technical Review 290

Intercom, Inc.

AUGUST 23, 2018

I’ll tell you some things I learned so far while putting together the Product Design team at Intercom – which is a tricky thing to start. I’ve worked with some of the best design teams around, and let me tell you: the truth is that behind closed doors, every one of them was a shitshow. Our shared delusion. What do I mean by that?

Scale 136

Scale Technology Underperforming Technical Team Engineering 136