User Pilot

APRIL 3, 2024

Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth. Choose the right monetization model that aligns with your product’s value and user payment willingness.

Innovation 91

Innovation Payments Strategy Payment Solutions 91

Payrix

MARCH 20, 2024

Among the most recent strategies proving successful for software companies is Embedded Payments. In fact, a recent report from IDC estimates that by 2030, 74% of global digital payments will be processed through platforms owned by non-financial institutions, including software companies. What are Embedded Payments?

Payments 147

Payments Embedded Payments Payment Services Payment Solutions 147

Baremetrics

FEBRUARY 15, 2021

Annual Recurring Revenue (ARR) is the amount of money a company can expect to bring in from subscriptions on an annual basis. Subscription businesses rely on their sales and marketing teams to bring money into the company in two ways: by selling new subscriptions and by selling upgrades to existing subscribers.

Payments 91

Payments Revenue SaaS Payments Payment Services 91

FastSpring

APRIL 26, 2022

“It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Because word-of-mouth for us is actually much bigger fuel than the revenue that we’re collecting or churning or dropping or whatever.”.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Stax

JANUARY 28, 2024

This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

ProfitWell

NOVEMBER 6, 2019

The subscription revenue model is hardly new. It’s simple: the subscription revenue model benefits both customers and companies. Meanwhile, companies offering subscriptions can scale with confidence, with predictable revenue and deeper relationships with their customer base. What is the subscription revenue model?

Payment Features 74

Payment Features Payments Subscription Revenue 74

FastSpring

SEPTEMBER 24, 2020

Revenue vs. profit vs. income: The terms may seem synonymous and are sometimes even used interchangeably, but they tell different stories about a company. Revenue growth suggests an expanding business and in-demand product, but whether there is any financial gain for the business is determined by the income.

Payments 82

Payments Payment Methods Payment Features Payment Services 82

ProfitWell

MARCH 25, 2020

Acquisition is the weakest growth lever. We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

CustomerSuccessBox

OCTOBER 21, 2021

But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. The success of your business goes hand in hand with the success of your customer. But it is also a boon to the SaaS businesses because now you can earn much more through recurring payments.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

Tom Tunguz

AUGUST 26, 2020

TTM Revenue, $M. Revenue Growth. At the time of IPO, Asana generates more revenue, $162M in revenue to Smartsheet’s $111M. Asana is also growing faster, 86% annual revenue growth vs. SmartSheet’s 66%. Asana generates about 2x the loss of SmartSheet as a percentage of revenue. SmartSheet.

Payment Solutions 363

Payment Solutions Payments Outsourced Development Payment Services 363

Casey Accidental

NOVEMBER 28, 2023

Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale. And you start being able to acquire more of them in a scalable way i.e. an acquisition loop. In fact, they complain more, because they like the product enough to care.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

User Pilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. What is CAC payback?

SaaS Payments 100

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 100

Casey Accidental

OCTOBER 27, 2020

In that essay , we also talked about how a more common route for a SaaS business is to become a platform. Platforms can create an immense amount of long-term value for companies, or be a minor component of their product strategy to maintain product/market fit. The Types of Platforms. Integration Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. It’s the engine that drives revenue predictability and customer relationships.

Subscription 52

Subscription Payment Features Payment Services Payments 52

Baremetrics

FEBRUARY 8, 2021

Net Dollar Retention (NDR) is an essential metric for growing SaaS businesses. Though lesser known, it provides deeper insights than Monthly Recurring Revenue (MRR) and Annual Run Rate (ARR). What is Net Dollar Retention (NDR)? What is Net Dollar Retention (NDR)? MMR reveals nothing about Company A's revenue churn.

Retention 88

Retention SaaS Payments Payments Payment Services 88

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Ultimately, the purpose of generating revenue is what gets you in the business loop. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

ProfitWell

DECEMBER 5, 2019

Recurring revenue is the lifeblood of subscription companies, and for good reason. Finally, recurring revenue gives the company a sense of predictable revenue and compounding growth. Throughout this article, I’ll unpack what recurring revenue is, some examples of different models, and revenue metrics you need to track.

Payments 56

Payments Metrics Revenue SaaS Payments 56

BrightBack

FEBRUARY 6, 2020

In this report, we've surveyed over 400 subscription businesses to better understand how the industry is approaching and prioritizing customer retention. We found subscription companies have completed a shift in focus toward retention over acquisition, but still struggle to execute and engage their customers across teams and systems.

Retention 120

Retention Subscription Payment Features Payment Methods 120

User Pilot

MARCH 23, 2023

The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Want to reduce customer churn?

SaaS Payments 96

SaaS Payments Churn Underperforming Technical Team Payment Methods 96

CustomerSuccessBox

SEPTEMBER 2, 2021

Customer Acquisition Cost (CAC) can be calculated by dividing all the Marketing and Sales costs required to acquire a new customer within a specific time. CAC is an important metric for growing businesses to determine profitability and efficiency. An average SaaS business spends 92% of their first-year revenue on customer acquisition.

Acquisition 52

Acquisition Payments Scale SaaS Payments 52

Baremetrics

APRIL 6, 2021

The recurring revenue growth platform provides users with valuable insights into subscription funnels and one-click analytics for Stripe. This platform drives explosive subscriber growth with an enormous suite of SaaS metrics. Other features include metered billing, multiple gateway support, and CRM integration.

SaaS Payments 93

SaaS Payments Payment Services Payments Payment Solutions 93

ProfitWell

NOVEMBER 8, 2019

Scheduled payments, aka recurring billing. Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. Expansionary revenue.

Merchant Services 68

Merchant Services SaaS Payments Payment Features Payment Services 68

Baremetrics

MARCH 16, 2021

Subscription billing is a payment structure that allows service providers to charge their clients based on a fixed timeframe. Use Baremetrics , to improve your SaaS or e-commerce business and fully optimize your subscription billing. You should work with a recurring billing platform. Self-Service Access 5.

SaaS Payments 103

SaaS Payments Payment Features Payment Solutions Merchant Services 103

User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. What is customer retention? Book a demo to get started!

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Incredo

JULY 14, 2019

The subscription pricing model is a business model in which a customer pays a recurring fee on a regular basis (weekly, monthly, quarterly or annually) to use a service or product. That means a company generates revenue on a regular basis based on how many customers it has and what subscription plan they choose. Key finding?

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. As a result, we could not collect as many data points as we do for our SaaS napkin.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Increase revenue growth. It might be from a confusing sign-up form, slow-loading pages, or a complicated payment process.

SaaS Payments 98

SaaS Payments Payment Services Payment Methods Payment Solutions 98

CustomerSuccessBox

MARCH 25, 2021

No matter what era we live in, customer retention is something that will never fade away. Let’s see the process of acquiring new customers. SaaS business models are different from traditional business models. It is the key to getting the pulse on the importance of customer retention. So why do we do that?

Retention 52

Retention SaaS Payments B2B Business 52

User Pilot

OCTOBER 15, 2023

SaaS conversion rate optimization is important to create the best customer experience that helps lower the customer acquisition cost and increase MRR. Monitor retention during the trial period so you can make changes to drive more user engagement. For SaaS, the desired action is when a trial user goes to become a paid customer.

SaaS Payments 99

SaaS Payments Payment Methods Payment Solutions Payments 99

Baremetrics

MARCH 31, 2021

Retention rate is the percentage of customers you retain over a given period. A high retention rate suggests you have a low churn rate , which is good news for your business. But how do you calculate your retention rate? Learn the easiest way to calculate retention rates in your business with this simple guide.

Retention 69

Retention SaaS Payments Payment Methods Payment Services 69

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. How do they think about attaching payments to those existing customers?

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

User Pilot

JULY 27, 2023

Revenue growth rate : This measures the rate at which the company’s revenue is growing over a specific period. A higher revenue growth rate generally indicates positive business performance. A lower MTTR indicates a more efficient incident response and resolution process.

Sales Hiring 97

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 97

Subscription Flow

JANUARY 26, 2024

When evaluating the growth and valuation of SaaS businesses, Monthly Recurring Revenue (MRR) is arguably the most commonly used SaaS metric out of all of them. Read more: Metrics that Matter: A Deep Dive into MRR, ARR, Churn, and ARPU for Subscription Business Models What is SaaS MRR growth?

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

OPEXEngine

JANUARY 27, 2021

How COVID-19 has affected Customer Acquisition Cost Calculations. A good business practice every year is to review your KPI calculations and adjust for any changes. Items to Review for Customer Acquisition Cost Calculation. Most vendors during the pandemic have increased resources to ensure customer retention.

Systems Review 52

Systems Review Acquisition SaaS Payments Payment Services 52

OPEXEngine

MAY 18, 2021

SaaS Metric #1 – Annual Recurring Revenue (ARR). ARR is an essential subscription metric that identifies the recurring revenue expected on an annual basis from the subscriber base. ARR = (Overall subscription per year + recurring revenue from add-ons or upgrades) – revenue lost from cancellations.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

BrightBack

JANUARY 17, 2022

But in practice, being best-in-class at digital retention is a key challenge for most startups and enterprises, as it requires significant engineering to connect 3 to 5 systems of record (e.g. In an ideal world, it should be easier and more affordable to retain existing customers than acquire new ones.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

FastSpring

SEPTEMBER 2, 2020

Depending on what calculation you use, LTV can paint an honest picture of whether your customers are spending and staying long enough to cover acquisition costs and hopefully—make you a profit. Lifetime Value (LTV) is a metric that shows the average revenue generated by a customer before they churn. Tracks Your LTV/CAC Ratio.

Scale 128

Scale Payment Methods Payments SaaS Payments 128