SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate.

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

How To Buy Saas

DECEMBER 1, 2020

With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. In saas marketing, you generally use online marketing strategies to generate more leads and conversions in your saas business. Setup Pricing model and payment gateways.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Baremetrics

MARCH 23, 2020

For example, a churned user on a $50/mo plan isn’t nearly as bad as a churned user on a $500/mo plan. If you’re curious about how your churn stacks up with similar companies, our Open Benchmarks show you average churn rates based on average revenue per user. It’s an app store optimization tool. First, is MobileAction.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

ProfitWell

MARCH 11, 2020

For years, aggressive customer acquisition strategies have dominated the marketing space. Why spend all of your time and energy creating costly customer acquisition-focused marketing campaigns if you aren't going to spend time keeping them around? Customer acquisition is a fantastic way to grow your business in the short-term, fast.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

User Pilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. You need to make sure they are SMART, quantitative and benchmarked. The way a user gets to a website is infinitely less complex than the ways a user can interact with a product. Here are the need-to-know takeaways: What is Product Analytics?

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. strong acquisition and retention) almost always exceeded that threshold. Bad pricing practices are easy excuses for customers to cancel. Guessing is a bad strategy.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

ProfitWell

SEPTEMBER 24, 2019

This means the strategies for setting subscription prices are very different than pricing traditional products—ongoing customer payments and complex product packages mean SaaS companies need to put more thought into their pricing. But, it turns out monetization has a far bigger impact on the bottom line than acquisition.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Because there is not benchmarks. But invoicing happens to be connected to something really, really important, which is payments. Work smarter, not harder. Want to see more content like this?

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

OpenView Labs

FEBRUARY 13, 2020

Working with over 800 startups, many of which I’ve formed personal relationships with, has taught me a lot about what actually moves the needle to improve retention. Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn and Eventbrite benchmarked nearly a hundred startups with his customer development survey.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts. In my mind, retention trumps acquisition and Tom Tunguz, venture capitalist (VC) at Redpoint shared five reasons why fixing churn is a better bet than chasing growth.

Churn 152

Churn SaaS Payments SaaS Payments 152