ChurnZero

OCTOBER 30, 2020

What’s Next For Customer Success? No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. In-product onboarding also affords CSMs more time to focus on the work that makes the greatest customer impact and return on effort.

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

ChurnZero

MARCH 6, 2020

Customer Success Starts Within: 6 Ways to Put Employees First. The Customer Success industry is obsessed with cracking the code on customer experience and loyalty. So, it’s easy to see how a fixation on the customer can overshadow the very people who make that success possible: the employees.

Customer Success 69

Customer Success Software Review Scale Sales Recruiting 69

Totango

FEBRUARY 11, 2022

What is B2B Customer Experience? B2B customer experience consists of the total set of thoughts, emotions, and behaviors that B2B clients undergo when interacting with your brand. B2B customer experience differs from B2C customer experience in several important ways. Why Take B2B Customer Experience Seriously?

B2B 108

B2B B2C Technical Review Systems Review 108

SmartKarrot

JANUARY 4, 2023

According to Gartner, “over 75% of companies will abandon as a measure of success for customer service and support NPS measurement by 2025”. In its space, the recommendation relies on customer effort score (CES), customer satisfaction (CSAT), etc. Adapting NPS for a New Era of Customer Success.

Customer Success 10

Customer Success Strategy Benchmarks B2B 10

yoursales

NOVEMBER 18, 2022

The OECD is working on its PISA 2025 Foreign Language Assessment Framework, but at the moment the EPI is the best international study available. For SaaS companies it’s furthermore advisable to think this into the entire value chain and also have German-speakers in Customer Success and other customer-facing functions through the company.

B2B 90

B2B Sales Hiring SaaS Sales 90

SmartKarrot

JANUARY 12, 2021

With so many tech-companies supplying healthcare-related software products, customer success in healthcare has become an indispensable part. Healthcare industry is growing at a rapid rate with a CAGR of 13% and is expected to reach the market cap of $76 bn by the year 2025. Customer success best practices in healthcare.

Healthcare 10

Healthcare Customer Success Payment Services Trends 10

Sales Hacker

SEPTEMBER 10, 2020

Millennials will make up around 45% of the global workforce by 2025 , and these people have an exceedingly digital focus. With this in mind, let’s take a look at how sales leaders need to shift their thinking and approach to achieve these goals and keep their companies successful in our new era. Are you ready for life after COVID?

B2B 64

B2B Sales Payment Methods SaaS Payments 64