SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! About 2010, we started a completely different product line. When you get that thing where you’re a rational person and you think it will be great and 99 out of 100 people think it’s bad, that’s when you have opportunity.

Sales Hiring 340

Sales Hiring Underperforming Technical Team SaaS Headcount 340

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. It becomes harder for the folks running things to make time to be inside their customers’ minds. Speak the customer’s language.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Intercom, Inc.

APRIL 22, 2019

For Rick Nucci, customers will win as long as AI empowers employees to do more of what they do best – that is, dealing empathetically with other humans – while skipping tedious busywork that could be handled just as well by a bot. Boomi is a cloud integration company that I worked on and built for 10 years and was acquired by Dell in 2010.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

FastSpring

JANUARY 26, 2024

Full Interview Customer Success Insights From Jake Dipple What Customer Success Really Is Jake acknowledges that customer support is a very important part of the relationship a business has with its customers, but it’s often focused on responding to issues after they arise. And much more! Jump to highlights.

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C. Webflow’s Maggie Hott on building a scalable sales team from the ground up. Calm’s Will Larson on how to build a technical leadership career.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Does one have to expand the product line to retain customers? First, what is continuous customer development?

Scale 163

Scale Sales Recruiting SaaS Payments Payment Services 163

SaaSOptics

AUGUST 16, 2018

He’s seen acquisition of JouleX, when it was bought by Cisco in 2013 for 107 million and he was a member of the founding management team and Vice President of Marketing for Internet Security Systems, where he grew the company from 5 million to over 400 million. You’ll have the transactions to develop all of those those metrics.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40