Intercom, Inc.

APRIL 18, 2019

In late 2007, a pair of roommates found themselves scraping their wallets to come up with enough cash to cover their exorbitant San Francisco rent. This is episode six of Scale , a brand new podcast series on moving from startup to scale up. Their names were Brian Chesky and Joe Gebbia, and they had just started Airbnb.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Intercom, Inc.

APRIL 7, 2022

The company kickstarted the SaaS revolution we know so well today, but as SaaS was booming, so too was churning. Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. From packaged goods to SaaS.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 157

Scale Underperforming Technical Team Sales Hiring Branding 157

Chargify

MARCH 28, 2018

While the convenience of combo meals abounds in all fast food restaurants today, in 1958 the opportunity to purchase a main dish, side, and drink for a set price (and less than if all the items were purchased individually) was a novel idea, and one that helped them stand out in a very competitive marketplace. Changes in B2B buyer behavior.

Pricing 47

Pricing Innovation Scale SaaS 47

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. Kayti’s answer for that tension? It comes down to balance.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Sales Hacker

MARCH 2, 2020

Blueprints for a SaaS Sales Organization. Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. Radical Candor.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

FEBRUARY 7, 2020

Plus, from 2007 until 2013, Karen ran all of Box’s business development, partnership, and strategic alliance activities. In Today’s Episode We Discuss: * How Karen made her way into the world of SaaS as one of the first employees at Box and then how that led to her transition to the world of investing with B Capital.

Scale 171

Scale Underperforming Technical Team Investment Sales Hiring 171