Remove 2007 Remove Acquisition Remove Customer Support Remove Marketplace as a Service
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How Yelp drove down churn by building up customer success

Intercom, Inc.

She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. Our Director of Customer Support Kaitlin Pettersen recently spoke with Kayti about her experience setting up Yelp’s customer success organization.

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How Clio grew from a lifestyle business to a legal tech juggernaut

Point Nine Land

For Jack Newton and Rian Gauvreau, the lightbulb moment that led to the creation of Clio came out of a casual conversation they had in 2007 with the director of practice standards at the Law Society of British Columbia, an organization that can be compared in function to the National Bar Association in the U.S. Again, this was 2007.