How Yelp drove down churn by building up customer success
Intercom, Inc.
NOVEMBER 14, 2019
She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. Our Director of Customer Support Kaitlin Pettersen recently spoke with Kayti about her experience setting up Yelp’s customer success organization.
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