2003 Software Review Underperforming Technical Team 
Neil Patel
SEPTEMBER 12, 2020
Things to consider: Custom code – Website builders use standardized code, which are the building blocks of a website. In some cases, however, you may need your own custom features and the ability to write your own code. Some teams may also respond much quicker than others. Scalability.
User Pilot
APRIL 27, 2023
In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. Detractors (NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Reach out to promoters for online reviews to boost your social proof.
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Outseta
AUGUST 23, 2017
You can’t have a top down budget created by an executive team and approved by the board, while also having self managed teams that are empowered to make decisions by sensing and responding to what the market and the business is telling them. The executive team needed this plan to drive alignment. Planning is guessing.
Valuize Consulting
JUNE 10, 2020
C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics.
Kellblog
JULY 11, 2020
Good Strategy, Bad Strategy by UCLA Anderson professor Richard Rumelt is by far my favorite book on strategy. ” Failure to face the challenge. “Bad strategy fails to recognize of define the challenge. ” His dismemberment of bad strategy is so surgical and so deft that it alone is worth the price of the book.
Sales Hacker
MAY 13, 2025
He also co-founded WGI Group, LLC, to provide growth capital to early and expansion stage startups in enterprise software, consumer internet and digital media industries. In 2003, Michael founded Right Media – the world’s first open exchange for digital advertising. Reviews, they took over a lot of the reputation stuff.
SmartKarrot
AUGUST 23, 2022
If any B2B SaaS (Software as a Service) company, or any company for that matter, had to choose one metric that measures their performance among the dozens of metrics, it would be the NPS or the Net Promoter Score. The NPS was developed in 2003 by Fred Reichheld of Bain & Company as a customer loyalty metric. Unreliable.
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