User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Table of Contents. What Is NPS? What is NPS?

Underperforming Technical Team 93

Underperforming Technical Team Benchmarks Onboarding SaaS 93

Valuize Consulting

JUNE 10, 2020

Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. We measure impact through increases in customer adoption, retention and expansion. Or perhaps not.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Psychology Today had written an article that compiled the results of a few different studies in regards to how humans receive bad information versus good. Breaking Down the Ultimate Question – NPS (Net Promoter Score).

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

User Pilot

APRIL 27, 2023

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. Ultimately, a high NPS score can lead to increased word-of-mouth promotion , customer referrals, higher customer retention rates , and revenue growth, making it a valuable tool for businesses of all sizes and industries. Create NPS surveys with Userpilot!

Software Review 52

Software Review SaaS Technical Review Scale 52

SmartKarrot

AUGUST 23, 2022

The NPS was developed in 2003 by Fred Reichheld of Bain & Company as a customer loyalty metric. A bad NPS score is anything below 0 which shows that the company has more detractors than ambassadors. If the industry average is -7 and the NPS score is -3, the score is not that bad. Unreliable.

Scale 10

Scale Underperforming Technical Team Systems Review Software Review 10