SmartKarrot
OCTOBER 18, 2021
Provide process and reconciliation of invoicing for ON24 products and services. Work closely with other team members to articulate value proposition and strategy to maximize the 1st few months of subscriptions. Assist the Account Managers in collecting failed automatic payments of existing accounts.
Totango
APRIL 5, 2019
Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. If you are introducing a new feature, you can view how this campaign may be affecting engagement and adjust your strategy in order to facilitate upsell opportunities.
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Totango
APRIL 28, 2021
In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. This strategy encourages cross-functional engagement and lets the customer know that their experience is important to every member of the team.
Totango
MAY 15, 2019
In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. This strategy encourages cross-functional engagement and lets the customer know that their experience is important to every member of the team.
CustomerSuccessBox
JUNE 8, 2021
The Director of Customer Success acts as orchestrator and owner of the operational strategy and plan for the business. Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Lead Cross-Functional Team.
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