User Pilot

MARCH 23, 2025

Product market fit: If user retention is strong and the DAU/MAU ratio is high, it means users frequently engage with your mobile app because it effectively meets their needs. Whatever these metrics tell you, the good or the bad, that’s only half the story. What can tracking app engagement metrics tell us?

Mobile 59

Mobile Underperforming Technical Team Engagement Metrics 59

User Pilot

MARCH 18, 2021

Customer Retention Strategy for Your Marketing & Sales Departments How to Build Products Designed for Retention The Role of Product Marketers in Customer Retention The Customer Support Strategy Why Is The Data You Collect So Important to CS and Retention? vs. A Product Onboarding Tool for Startups.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

OpenView Labs

MARCH 3, 2020

Because they’re stuck with these limited metrics, CS leaders will continue to be second-tier leaders on the exec team (if they’re invited at all). The customer success leader then develops a playbook for each example of a low-quality champion: low-quality title, weak role coverage, minimal org influence or pessimistic outlook on the future.

Customer Success 86

Customer Success Underperforming Technical Team Scale Churn 86

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. Whitney is also an advisor to companies funded by the YC Continuity Fund, focusing on enterprise strategy, go-to-market strategy, leadership and execution.

Sales Hiring 150

Sales Hiring Scale Technical Advisors Underperforming Technical Team 150

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision.

Scale 138

Scale SaaS Payments SMB Sales Hiring 138

A Smart Bear

OCTOBER 4, 2017

A “team of one” is the fastest, most efficient team, as measured by “output per person.” Communication and decision-making occupy the minimum possible time. A team of one is brittle, but fast. Predictability is also required for healthy team-growth. Why is this impossible when you have 500 employees?

Scale 61

Scale Government Scaling Sales Recruiting 61

Sixteen Ventures

DECEMBER 31, 2019

How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Functional Support. Technical Support. Stretch vs. Bad-Fit Customers. Bad Sales Handoffs Cause Customers to Ghost During Onboarding. The Cost of Bad Fit Customers: The $1.2M

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137