SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. In this talk, Claire will share these and other lessons for scaling high-growth organizations. But we provide a combination of APIs and software. Names stick.

Scale 159

Scale Payment Services Payment Methods Scaling 159

Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. And that was the origin story.

Payment Solutions 110

Payment Solutions Payment Methods Payment Services Payments 110

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. They also manage finances and supervise one or more engineering teams. Before hiring, assess your current needs and hire as your company grows. Average salary: $192,383/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations. Our team is in Room 111.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

Audacix

NOVEMBER 10, 2023

Even after knowing the massive difference that automated vulnerability scanning tools can make, many organizations are hesitant to integrate application security tools in the software development life cycle. Similarly, testers and developers need to know about these features of application security tools.

Payment Services 40

Payment Services Payment Solutions DevOps as a Service Payments 40

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. Start with your existing sales and see where there’s interest from existing buyers. David used the U.S. as an example: “You charge in U.S.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Casey Accidental

MAY 27, 2021

Every problem should have user research involved at the beginning, aligned on the problem instead of just validating or invalidating solutions. Every engineer, designer and product manager on the team should be involved in defining the problem and the solution. Product development projects always have very high opportunity cost.

Underperforming Technical Team 145

Underperforming Technical Team Payment Solutions Payment Services Payments 145

OPEXEngine

AUGUST 9, 2022

Sales capacity tends to get rusted in place, and when markets move quickly, the return on the cost of sales inevitably starts to flatten. Ensure sales leaders are sweating the details of daily execution. Most sales organizations do not seem to be prepared for a recession.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

Audacix

MAY 27, 2022

How to build a culture of security within your SaaS development team? In order to get your repeat business, they forget to explain just how you can build a repeatable, scaleable and consistent application security structure within your software development teams.

Payment Solutions 52

Payment Solutions SaaS Payments Underperforming Technical Team Payment Services 52

Baremetrics

FEBRUARY 2, 2021

If you’re looking the best online payment processor, you've likely come across options including Stripe and Zuora. Stripe vs. Zuora: Features Stripe vs. Zuora: Features Both Stripe and Zuora are feature-rich solutions, each one with its own pros and cons to offer. Table of Contents. BE HONEST.

Payment Methods 75

Payment Methods Payment Services Technical Review Merchant Services 75

User Pilot

AUGUST 14, 2023

Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. Which measures the customer’s experience with a specific product, feature, or team interaction. They map a numeric scale that ranges from 1 to 5 or from 1 to 10. Likert-scale questions. Ordinal scale questions.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? Join Joaquim Lecha, CEO at Typeform, and Christoph Janz, Managing Partner at Point Nine, as they delve into freemium at scale. We give them the superpowers of the developer and the designer. FULL TRANSCRIPT BELOW.

Scale 142

Scale Scaling Payment Methods SaaS Payments 142

Chargify

APRIL 23, 2019

There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Hopefully the information below will help you avoid premature scaling.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It Cognota didn’t necessarily start as a software business.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. These companies can scale really efficiently. They need fewer sales as a percentage of overall employees.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

Neil Patel

SEPTEMBER 12, 2020

Or perhaps you work in marketing and are looking for ways to test and optimize your sales funnels. Considering blogging is such a crucial part of the web, some website builders have been designed with a content management system in mind. This is particularly true if you are already selling products at scale in the real world.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

Casey Accidental

OCTOBER 27, 2020

In an integration platform, the product integrates with other types of software the product’s customers already use. Sure, if you are an upstart company like, say, Roam Research, you might not yet have an integration platform, but you almost certainly will build one as you scale. . Integration Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Full Session

NOVEMBER 8, 2022

They help you understand how to optimize your website, web app, or landing page. Now, let’s begin this comprehensive article by highlighting the basics of website session recording software. Product teams, UX and UI researchers, marketers, and site owners use this feature to capture data and analyze user behavior.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

Sales Hacker

MARCH 30, 2021

This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid. Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. If you missed episode 153, check it out here: Learning Drives Sales Effectiveness with Paul Fifield?.

Scale 103

Scale Payments Technical Advisors Sales Recruiting 103

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Krish Subramanian: We are software engineers by training. Does one have to move to enterprise?

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

ProfitWell

MARCH 12, 2020

Payment processing. Almost half (49%) of American consumers switched companies in 2019 due to poor customer service. The tool helps you add chatbots to every page, so you can make sales, help customers, and answer questions. From an internal standpoint, the software is a valuable training tool. Customer support.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

SaaStr

AUGUST 9, 2019

Ep 255: Vikas Bhambri is SVP Sales and Customer Experience @ Kustomer, the startup providing Real-time, actionable views of customers with continuous omnichannel conversations and intelligence that automates repetitive, manual tasks. What is the right way for startup founders to address sales rep onboarding? Missed the session?

SaaS Payments 139

SaaS Payments Cloud Technical Review Scale 139

Sales Hacker

JANUARY 17, 2018

In this guide, I will teach you the fundamentals of Lead Qualification for inbound and outbound sales development, and give you actionable steps you can take to maximize your Revenue per Lead. Sales and Marketing Alignment is a trending topic and the role of Sales Development has been growing fast.

Scale 87

Scale Underperforming Technical Team Payment Methods Sales Hiring 87

Intercom, Inc.

DECEMBER 21, 2021

Maggie Hott , Director of Sales at Webflow. But as you scale beyond Series A, how can you be sure you’re choosing the right lane? In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

CustomerSuccessBox

APRIL 7, 2022

Puneet Kataria shares his experience and observation on how customer success teams can be agile in the Customer Success Vodcast hosted by tl;dv! Every customer success team during the onboarding, buzz around the term “Early value”, the question is how does it all start and even delivered? Scale and shine.

Onboarding 52

Onboarding SaaS Payments Payment Methods Scale 52

Intercom, Inc.

MAY 3, 2018

Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. Product management is about solving problems.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. Hiring guide.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Payment Methods 82

ChurnZero

APRIL 15, 2022

Bad timing sticks out a mile.”. If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. SalesIntel is a leading sales intelligence platform and B2B contact data provider.

Payments 98

Payments SaaS Payments Payment Methods Payment Services 98

SaaStr

JUNE 14, 2019

Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. Does Dave agree that if the money is on the table founding teams should take it? What are the clear differences between a good book and a bad book? Who is involved? How long does it take?

Sales Hiring 149

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 149

The Angel VC

DECEMBER 12, 2018

UIpath, the wildly successful robotic process automation solution out of Romania, is on a similar trajectory. What makes things tricky is, first, the uncertainty of how your CACs will develop at increasing scale and of how your churn rate will develop over time. eight years.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

SaaStr

APRIL 23, 2019

Dashboard, which was a payments company back in Brazil that did payment processing, like Stripe, Braintree, or ePay, all those … That’s you guys’ versions of the company. After three months of college, we decided that we wanted to start a company, and we tired of payments. We know a lot about payments.

Sales Hiring 162

Sales Hiring Sales Recruiting Scale Payment Methods 162

User Pilot

MAY 14, 2021

They make a good impression on your customer, and the insights gathered, if filed correctly, can be useful for your product and marketing teams. Filled in after a sales call, but before the first customer payment. Don’t ask customers a question that they’ll have to consult a team member about before answering.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

Neil Patel

APRIL 12, 2021

Develop a Business Plan. There are a few costs to consider, including packaging costs and monthly outlays like software and accounting fees. Identify your key team members, the roles they play, and why they’re right for the jobs. It’s also easier to scale your shipping requirements to suit growing demand. Key Personnel.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

Kellblog

AUGUST 7, 2019

I’ve been asked about this a few times lately, less because people value my accounting knowledge [1] but rather because people are curious about the CAC impact of such deals and how to compensate sales on them. The question on my mind is how do I look at this from a new ARR bookings, ending ARR, CAC, and sales compensation perspective?

Deferred Revenue 74

Deferred Revenue Pricing Payments SaaS Payments 74

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market.

Payment Methods 140

Payment Methods Marketing Payments SaaS Payments 140

SmartKarrot

SEPTEMBER 23, 2022

To develop excellent customer experiences , consultants have worked hard to assist businesses in recognizing the magnitude of customer scores. The objective is to develop a strong customer base. The foundation of your customer health score is determined by the objective your team is aiming for using the customer success health score.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10