ChurnZero

JANUARY 24, 2022

Building a business from the ground up always has its challenges, but maintaining a subscription-based business can be particularly difficult due to its ongoing nature. One of the most effective ways to run a subscription-based business is through a customer-centric strategy. What is Customer Centricity?

Payment Features 52

Payment Features Subscription SaaS Payments Payment Services 52

User Pilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. Product usage data captures how users interact with the product to inform development and engagement strategies. Technographic details on devices and platforms used to ensure compatibility and support across technologies.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

User Pilot

APRIL 29, 2024

This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Userpilot is a product growth platform with advanced segmentation features. Segmentation is a strategy used in marketing, product development, and customer support. Book the demo to find out more!

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Tracking and improving customer satisfaction before subscription renewal deadlines.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

User Pilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Boost revenue : Lastly, all the above factors combine to increase revenue.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 117

B2B Payment Methods Payments SaaS Payments 117

Totango

JUNE 3, 2022

While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Use these email templates to help you save time implementing your CS strategy. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar.

Customer Success 110

Customer Success Payments SaaS Payments Payment Methods 110

Baremetrics

OCTOBER 10, 2021

It is not enough to just get as many eyes on your site as possible (although that is nice)—you need to get those visitors with needs that your platform meets. Whatever marketing strategy you choose, use Baremetrics to monitor your sales data. To do this right, you’ll need to really define your ideal customer profile (ICP).

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? In this article, we’ll share practical tips on creating a successful free-to-paid conversion strategy and converting free trial users into paid users. Opt-out free trials require payment information upfront, which can be a turn-off for some customers.

Strategy 98

Strategy SaaS Payments Payment Solutions Payment Methods 98

FastSpring

DECEMBER 18, 2020

As of 2019, B2B ecommerce sales globally have surpassed $12 trillion in revenue. According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. It comes down to having an online presence, understanding buyers’ needs, and, most importantly—a platform that can handle transactions.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

ProfitWell

MARCH 24, 2020

The subscription model is booming. Almost everything is sold as a subscription, from socks to razor blades, and of course software. Without further ado, let's look at nine subscription-based companies absolutely nailing it in 2020. What is a subscription company? So why the subscription business model?

Subscription 72

Subscription Payment Features Payment Methods Payments 72

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. 6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs).

Customer Success 90

Customer Success Payments Payment Services Scale 90

CustomerSuccessBox

APRIL 3, 2022

In customer success, email marketing is among the most effective strategies. Most businesses make either of the two mistakes: Sending too few emails or Sending just so many emails. it’s crucial to get your customer success email strategy in place. Cheers, Reminder Invite to a Webinar. Hope you’re good to go.

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

User Pilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. Let’s go through the 5 most actionable strategies.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Baremetrics

JANUARY 17, 2022

There are two types of email subscription lists that marketers can build: free and paid. Free newsletters are great to build brand credibility, nurture and retain customers, but they can use resources like time and money without generating revenue. In the case of paid emails, subscribers pay for their newsletter subscription.

Management 95

Management Payment Solutions Scale Payment Methods 95

ProfitWell

MARCH 24, 2020

2020 is the year of Corona Virus thus far but it’s also the year in which the subscription business model is excelling. Subscription companies have become incredibly popular in the past two decades. Almost everything is sold as a subscription, from socks to razor blades, and of course software.

Subscription 40

Subscription Payment Features Payment Methods Payments 40

OPEXEngine

FEBRUARY 22, 2022

Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. This reality influences their go-to-market (GTM) strategy, which relies on a lower overall sales and marketing budget and a higher mix of marketing to sales spending.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. The Problem Our Situation What Causes Churn Mindset : Our guiding principles on churn Strategy: How to reduce customer churn to 5% Phase 1 Phase 2 Phase 3 Pulling it All Together. We were looking to relaunch the user-driven, SaaS side of our businesses.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

FastSpring

JUNE 11, 2019

To help you accomplish this, we’re sharing a short list of helpful ebooks, webinars, podcasts, books, and blog posts to help you kick off your growth plan for 2019. Webinar: 7 Ways to Use Video to Increase Conversion Rates – FastSpring. Blog: Why The Subscription Model Is The Future And How To Make The Switch – FastSpring.

Payment Methods 75

Payment Methods Scale Payments Payment Services 75

Neil Patel

JANUARY 18, 2022

Everything else is drag-and-drop with dozens of integrations to make capturing leads and sales as straightforward as possible. The learning curve is steep with dozens of tools and integrations, but you’ll reap the rewards if you have the time and want an advanced landing page builder. What do you need to input? The only downside?

Payment Methods 109

Payment Methods Payment Solutions Payments Sales Hiring 109

Buffer Resources

FEBRUARY 29, 2024

My dedication to optimizing online presence through SEO optimization is rooted in deeply understanding its transformative impact on businesses, and Google Business Profile has been vital for that transformation. Establishing a robust online presence is paramount for businesses to thrive.

Payment Methods 81

Payment Methods Business Software Review Payment Services 81

SaaSX

SEPTEMBER 19, 2019

With such a wide variety of pricing models, billing frequency, payment methods and more – it’s not hard to see why! Last week, we attended a fantastic webinar featuring ProfitWell ‘s Patrick Campbell, SaaSCapital ‘s Todd Gardner, and Chargebee ‘s Krish Subramanian. So where do you start? Lincoln Murphy.

Pricing 80

Pricing Payment Methods SaaS Payments 80

User Pilot

MARCH 25, 2024

In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Replace generic product tours with interactive walkthroughs.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 104

ChurnZero

JUNE 19, 2020

It is no secret that customer churn hits recurring revenue businesses hard, but what’s its real impact on their long-term health and valuation? To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. He’s worked with everyone from Fortune 500 companies to startups helping them develop content marketing strategies that align with their business goals. Source: HBR.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

ProfitWell

OCTOBER 22, 2019

We have a list of podcasts for the ecommerce-righteous crew out there, plus 2Checkout hosts a webinar, and Rewind partners with BigCommerce to bring you a Black Friday playbook. Your top subscription news. A 2Checkout webinar. Get your site prepped and secured for higher volume. Check out international sales strategies.

Payment Methods 40

Payment Methods Sales Recruiting SaaS Payments Payment Solutions 40

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. You can see a graph from a study by Harvard Business Review that has some interesting stats on how consumption impacts LTV. The graph shows how payment plans impact usage.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

ProfitWell

OCTOBER 9, 2019

We have a list of podcasts for the ecommerce-righteous crew out there, plus 2Checkout hosts a webinar, and Rewind partners with BigCommerce to bring you a Black Friday playbook. Your top subscription news. A 2Checkout webinar. Get your site prepped and secured for higher volume. Check out international sales strategies.

Payment Methods 40

Payment Methods Sales Recruiting SaaS Payments Payment Solutions 40

Incredo

NOVEMBER 21, 2019

3) Almost any business in the world needs this or that software for its own needs. Software to track analytics, transfer payments, manage inventory, create videos and for many other things. You should pick your influencer partners carefully because wrong choices won’t bring you qualified leads and revenue.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. How FastSpring can help.

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Tracking SaaS renewal rates enables predictable revenue, aiding financial planning and resource management for future growth. In this article, we’ll share everything you need to know for increasing customer renewals.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

User Pilot

AUGUST 14, 2023

Are you struggling with creating an effective growth marketing strategy? With more players entering the SaaS market and the growing use of digital technology in marketing, traditional marketing alone cannot sustain your business. Host webinars to promote new features. How to build a growth marketing strategy?

Growth Marketing 98

Growth Marketing SaaS Payments Strategy Payment Methods 98

How To Buy Saas

DECEMBER 1, 2020

With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. Most of the saas businesses are based on the subscription model.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SmartKarrot

OCTOBER 18, 2021

Handle client escalations around concerns or issues with their webinar experience. Assist with the renewal process for the team’s accounts. Occasionally provide client training and support of ON24’s proprietary webcasting platforms. Provide process and reconciliation of invoicing for ON24 products and services.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SaaSOptics

MAY 25, 2022

The SaaS market is no longer split between product-led and sales-led strategies. Today buyers want options; they want to pay for services in the way that suits their business needs. As Chargify and SaaSOptics transition to Maxio, we’re bringing together the best of each platform together to do just that. Our Vision for Maxio.

Payment Services 52

Payment Services SaaS Payments Payments Systems Review 52