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Card-Present Tokenization: Keep Customers Happy and Accept Credit Cards with Zero Friction

Stax

With this capability, you only have to ask customers to provide their payment info once, and tokenize it to securely store that data and continuously serve customers in the future. Launch subscriptions and recurring charges The benefits of card-present tokenization go beyond payment security.

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Clouded Judgement 1.12.24 - Hard Truths

Clouded Judgement

Many companies raised rounds in 2021 who thought they had product market fit. Or who thought their market was 10x bigger than it actually was. For founders - it’s perfectly ok to come to the conclusion that you don’t have product market fit. Valuations have come down (this is good for everyone!)

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Unlocking Revenue Growth with Segmentation

Chart Mogul

Anyone can use segmentation in ChartMogul to analyze subscription data without needing a background in business intelligence, SQL, or direct access to data. You can empower your whole team to make more informed decisions with subscription data. Do customers from particular verticals have a higher LTV? Are your plans equally profitable?

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Achieving Customer Success Maturity: Focus Areas, Pitfalls, and Warning Signs

ChurnZero

In this preliminary phase, you’re still likely trying to reach product-market fit, you can count your customers on two hands, and you have a good sense of your customers’ satisfaction with your service despite not having any formal surveying. Traits: Product-market fit. $6M Pre-Build Phase. Build Phase.

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Mental Models to Help You Grow

Sales Enablement, SaaS and Growth

Operational efficiency. Subscription business model. S Curves At HubSpot we often discussed S Curves - the idea behind them is that all products, markets and business models follow a predictable cycle of growth, maturity and decline (the pattern often looks like an “S”). Customer data. Economies of scale.

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April 28 – Customer Success Jobs

SmartKarrot

Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers. Build strong internal partnerships with cross-functional teams inside and beyond the Customer Success organization, including Sales, Product, Marketing, Channel and Sales Operations.

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Customer Journey Analytics: Don’t Let All That User Data Make You See The Forest for The Trees

User Pilot

It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. How do you take action on those insights without taking time off your product roadmap? Increasing operational efficiency- Make it easier for customers to switch between channels and save costs.