Totango
MAY 23, 2019
Industry Trends: This new feature would help you better achieve X. Metrics that Reveal Upsell Opportunities. Every interaction and action your customer undertakes with your team or your product generates data. Product ROI: What do your business success metrics tell you about the ROI a customer is enjoying?
Totango
APRIL 28, 2021
Use the right customer success metrics. Use the Right Customer Success Metrics. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer success metrics you should monitor include: How engagement affects revenue. The customer’s use of the product.
SaaStr
FEBRUARY 7, 2020
Ep 306: Join Bessemer Venture Partners’ Alex Ferrara as he takes a look at trends and predictions for the cloud industry in 2019. How true is that versus actually the product today, what it can deliver for them on an ROI basis, on day of implementation?
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