Totango

MAY 23, 2019

Proactively engage customers with personalized campaigns. Industry Trends: This new feature would help you better achieve X. Metrics that Reveal Upsell Opportunities. Every interaction and action your customer undertakes with your team or your product generates data. Resolve escalations quickly to ensure continued value.

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

SaaStr

FEBRUARY 7, 2020

Ep 306: Join Bessemer Venture Partners’ Alex Ferrara as he takes a look at trends and predictions for the cloud industry in 2019. Given the wide variety of vendors and software that CIOs have to really engage with? How does Karen advise founders when it comes to the question of whether they should always be raising or not?

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173

Totango

APRIL 28, 2021

It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. Zoom CEO, Eric Yuan, is so committed to creating a customer-centric culture that he spends up to 70% of his time personally engaging with the video conferencing vendor’s customers.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71