Remove Communication Remove Metrics Remove Product ROI Remove Trends
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SaaStr Podcasts for the Week with B Capital Group and Bessemer Venture Partners — February 7, 2020

SaaStr

Ep 306: Join Bessemer Venture Partners’ Alex Ferrara as he takes a look at trends and predictions for the cloud industry in 2019. How have we seen them communicate together? What do we think will happen when there’s a conflict around direction of product? Karen Page: How does this leadership team gel?

Scale 173
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The Ultimate Guide to Creating a Customer-Centric Culture

Totango

Use the right customer success metrics. Use the Right Customer Success Metrics. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer success metrics you should monitor include: How engagement affects revenue. The customer’s use of the product.