Remove Metrics Remove Product ROI Remove Subscription Remove Trends
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The Ultimate Guide to Creating a Customer-Centric Culture

Totango

In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience. Use the right customer success metrics. Use the Right Customer Success Metrics. The customer’s use of the product.

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Customer Success and Upsells: How to Make the Most of Opportunities

Totango

It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. Industry Trends: This new feature would help you better achieve X. Metrics that Reveal Upsell Opportunities. Satisfaction Metrics: Any customer feedback on your product is gold.