Stax

JANUARY 3, 2024

Around since the 2000s, mPOS systems have come a long way from their origin as a glitchy solution used primarily by micro-businesses to process payments. Today, they’re known for their robust services, enhanced security, user-friendly interfaces, and the integration of advanced data analytics.

Point of Sale 88

Point of Sale Payment Solutions Payment Methods Payment Services 88

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. It can also shift the outdated business perception of your support team from a “cost center” to a core value driver. Integrated knowledge base. Proactive messaging.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Subscription Flow

JANUARY 1, 2024

Establishing a smooth and streamlined online transaction processing setup is important for every business. When payment processing is smooth, the flow of the recurring revenue stream automatically remains steady. So, many companies have started offering Merchant of Record payment processing services.

Merchant Services 52

Merchant Services Payment Services Payment Methods Payments 52

Baremetrics

OCTOBER 9, 2021

While Stripe is indispensable for the average online business, providing many different tools, reports, and customizations that power online payment processing , when it comes to finding the billing history for Stripe customers, things are needlessly complicated. Stripe is a fully integrated suite of payment products.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. For example, the breakdown of old hardware, human errors, or malware can cause a hindrance to payments.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Subscription Flow

JANUARY 1, 2024

Integrations: Pay attention to a platform that integrates with your ecommerce website as well as any other critical tools or systems, such as your inventory management software and key social commerce channels. Your responses to these questions are how they judge your customer service.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. Growth Stage – Scaling the Business, and . SaaS Metric #1 – Annual Recurring Revenue (ARR). Almost all revenue is from new contracts.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Casey Accidental

FEBRUARY 20, 2018

Tim Kendall, the former President of Pinterest, repeated those words at an all hands to describe our strategy for monetization a few years ago. My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc.

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

User Pilot

APRIL 21, 2024

Userpilot is a product growth platform. increase new feature retention).boarding). increase new feature retention) Pain points (e.g. build in-app experiences that increase product adoption and retention without coding). For this, you need a lead generation conversion process. Book the demo to find out more!

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

OPEXEngine

FEBRUARY 22, 2022

Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. Product: Broaden the use cases for your product and look for ways to more seamlessly integrate into the user’s workflow. Explore Untapped Revenue Streams.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Chart Mogul

OCTOBER 19, 2018

See how GymForLess is leveraging their revenue data to drive predictable growth. GymForLess is a desktop and mobile marketplace that gives fitness enthusiasts instant access to thousands of gyms across Spain. Services like this are a natural fit for subscriptions, but that’s not where GymForLess started. The result?

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

SaaStr

NOVEMBER 7, 2019

How can a simple offering be transformed into its own platform? Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Want to see more content like this?

Payments 121

Payments Merchant Services Payment Solutions Payment Services 121

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Because horizontal SaaS companies serve both startups and enterprise businesses, scalability is a key selling point.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Point Nine Land

MAY 22, 2020

Businesses, on the other hand, are stuck in the dark ages, often relying on the phone, email, fax and even pen and paper when it comes to ordering goods or services. Whilst consumer-facing marketplaces have become an essential part of our daily lives, business-to-business marketplaces are only just beginning to emerge.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

SaaStr

APRIL 30, 2022

Average Revenue per Customer. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. The last kind of constituent here is investors and business owners. Or annual recurring revenue for some types of companies.

SaaS Payments 227

SaaS Payments Metrics Payment Methods Scale 227

Intercom, Inc.

JULY 14, 2022

Companies are ramping up their efforts to increase retention and create sustainable relationships with their customer base – and, those who are providing an exceptional customer experience are seeing the biggest impact on their bottom line. My main focus at the time was not industry – I didn’t know anything about payments.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

SmartKarrot

JANUARY 4, 2022

Attract, hire and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Manage the EHR connectivity and integration process from inception to completion with transparent progress tracking, on-time delivery, and on-target budget.

Customer Success 3

Customer Success Payment Solutions Sales Hiring Payments 3

ProfitWell

MARCH 11, 2020

But as cost containment becomes a priority for businesses looking to thrive in the modern digitally-transformed marketplace, keeping existing customers happy and loyal is now a primary concern. But creating customer retention strategies requires a deep understanding of your retention issues. How fast is it happening?

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And there’s a lot of benefit to running a software as a service, in general. You might sell it through Facebook marketplace.

SaaS Payments 252

SaaS Payments Scale Payment Services Payment Solutions 252

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. They process billions annually for platforms like Constant Contact, GoFundMe, Ecwid, Infusionsoft, Meetup, Freshbooks & Zoho. Want to see more content like this?

Payment Services 133

Payment Services Merchant Services Payment Solutions Payments 133

User Pilot

NOVEMBER 4, 2020

It also has integrations with Google Drive, Confluence, and Jira – which are great for collaborations. The problem that leads to is when you want to move to the next step, you have to translate your design into another platform. This can save you a lot of time when getting your service up and running. Source: xd.adobe.com.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payments 98

SaaStr

JUNE 16, 2020

So I think that is somewhat of a good news in this in that SaaS businesses are sticky. And so while the churn I don’t want to minimize it, stable base of revenue should be able to maintain that through the year. Whereas, if companies have a bit higher attrition and retentions less than 80%, the churn could go up to above 16%.

Sales Hiring 164

Sales Hiring Scale SaaS Payments Payment Services 164

Intercom, Inc.

JANUARY 23, 2020

Integrations with other products can add valuable functionality making your own product stickier. Top companies have responded to shifting dynamics, moving from product to platform. Take HubSpot, for example: over the last five years, they’ve grown their app marketplace from 40 to 350 integrations. They email.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189