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What is a good Net Retention Rate in SaaS?

CustomerSuccessBox

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Let’s look at some of the best net retention rate and how they are doing good at it. Know more about NRR: What is net dollar retention?

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5 Can’t Miss Sessions from SaaStr Annual 2020

SaaStr

“I was working for Salesforce in 2009 when I decided to start Okta, an identity management company that connects people with any application on any device. She will be sharing what data supports goals and actions behind offer acceptances, employee retention, costs per hire and more.

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Different Types of Logs in a SaaS Application

Frontegg

Retention — Medium. Usually, the characteristics of this log type depend on the type of product you’re managing. You only log insights which are interesting for your users from a business perspective Retention — High. Since you log everything here, you can expect large numbers of logs. Scale — Depends on the product.

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Value Metrics Guide for SaaS Companies

User Pilot

To evaluate your value metrics and how you use them in your pricing plan, you can track metrics like customer churn , user retention, MRR, or customer lifetime value. Drive customer satisfaction and retention – you can adjust your plans to close value gaps. To identify your value metrics look at your product use cases.

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SaaS Security: Basic Principles and Best Practices

SaaS Metrics

Identity Management. While identity management using technologies such as SSO (Single Sign-On) allow businesses to extend role-based access into their SaaS apps, the field, in general, is still not there yet. Data Deletion Policy. In such cases, the data should be deleted programmatically from provider’s systems.

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Revealed: 6 Account Management Best Practices for B2B Companies!

SmartKarrot

This also has the added benefit of increasing customer loyalty and retention for distributors and wholesalers. Additionally, since identity management involves multiple layers of security measures that are challenging and time-consuming to deploy internally, it is a smart idea to handle your client profile data using cloud infrastructure.

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The Midas List Live (Video + Transcript)

SaaStr

And I would apply that to Zoom or Slack are one of the companies in our portfolio better off and so those leading indicators are things like cohort analysis on point, but also engagement, retention, customer NPS, the way that people are talking about it, like it’s not always just the quantitative factors. So is the referral right there?