article thumbnail

Mental Models to Help You Grow

Sales Enablement, SaaS and Growth

The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. Jobs to be Done Theory The Jobs to be Done Theory was developed by Clay Christiensen of Harvard Business School. Source: McKinsey 17. Learning 50.

article thumbnail

Serious About Customer Success? Your CRM is Not Enough!

ChurnZero

In fact, they allow your team to manage more accounts without the need to increase headcount. . For most Customer Success workflows, CRMs require custom software development. 6 SaaS Retention Strategies to Maximize Growth – Retention is the foundation of SaaS growth.

article thumbnail

Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

If you like what you read in 2. Invite the candidate to a face-to-face or a Zoom interview. Ask more questions around the tasks and what they do in their current role with the perspective to understand if they would thrive in your environment. This is an exercise that should be done with input/feedback of the leadership team.