InsightSquared
MARCH 8, 2021
I recently joined InsightSquared in Q4 2020 after 4 years of consulting independently for small and medium sized businesses; I focused mainly on operational efficiency and maximizing profit. . Focus on the things that you can control and work to win, understanding as you engage with your team, or anyone really.
ChurnZero
DECEMBER 2, 2022
Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? Re-segmenting your customer base is a natural evolution of your company, product, and team’s growth. Who gets to go into enterprise? Q: Did you develop a CSM competency model for each segment?
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Kellblog
MARCH 11, 2020
Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Let’s start with a story.
BetterCloud
JUNE 16, 2022
By using a well-known market research panel, we surveyed 413 IT professionals who work at organizations that use SaaS for at least 25% of their enterprise applications. Employees wait too long for help desk tickets to be resolved, and IT knows automating SaaS operations can help. So what does IT expect in the future?
OPEXEngine
DECEMBER 23, 2020
Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. The need for services is a reflection of failure on the part of the product (even in an enterprise setting). It is in the company’s best interest to turn as much of the customer’s budget as possible into ARR.
SaaStr
AUGUST 7, 2020
From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. This episode is an excerpt from a session at SaaStr Summit: Enterprise. This episode is sponsored by Guideline.
SaaStr
AUGUST 15, 2020
This episode is an excerpt from a session at SaaStr Summit: Enterprise. 363: Small, Medium, or Enterprise, SaaStr CEO Jason Lemkin sits down with Shopify Plus GM, Loren Padelford, to discuss how to keep your customers happy at all stages. This episode is an excerpt from Jason and Loren’s session at SaaStr Summit: Enterprise.
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