Intercom, Inc.

MAY 13, 2021

You’re a big part of their tech stack, you’re a big part of their investment strategy, you’re a big part of their spend. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone. So how do you create a strong, enterprise-ready team?

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Audacix

JULY 18, 2022

The competitive advantage comes from the fact that enterprises of all sizes want to see enterprise-ready software. This is true irrespective of whether these said enterprises are building the software or buying it.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Andreessen Horowitz

NOVEMBER 17, 2023

And without it, without multi-region support, all the people I had hired and all the investments we had made in EMEA and APAC, we would just have to let those people go. And then it let all of leadership together, not in separate meetings where separate things are happening, analyze and commit to a solution.

Sales Hiring 85

Sales Hiring Scale Sales Underperforming Technical Team 85

SaaStr

NOVEMBER 14, 2019

If your SaaS business has a sales team, there’s no way to grow 100% year-over-year without also growing your sales leadership. But most importantly, I have promoted and developed over 20 first-time managers, which I believe is the most critical part of your organization to invest in. Look, I believe investing in everyone.

Scale 161

Scale Sales Hiring Scaling Underperforming Technical Team 161

User Pilot

JUNE 10, 2019

Your product has fewer features and is a scaled-down version of more Enterprise-ready alternatives. If it’s not, then it’s time to have a major discussion with your leadership team before moving on. You would do better to invest in building true virality into your product than spending on ads. Your content marketing.

Growth Marketing 143

Growth Marketing Marketing Scale Payment Features 143

SaaStr

MAY 29, 2020

And I remember sitting in meetings and the conversations would center around like, “What’s the opportunity cost of spending our time investing our resources on this versus that?” The leadership role in modeling and engaging in the product is better than anything else that you can have.

Scale 221

Scale Sales Recruiting Pricing Leadership 221