SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? What is the process to do it efficiently? Loving our podcast content?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Baremetrics

OCTOBER 10, 2021

Inbound marketing is the process of getting potential clients to find your company. Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place. Attract Attracting customers is a two-step process. Table of Contents.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). 2.) “One customer success trend I’m seeing is the need to develop more repeatable customer education programs. Education is scalable because it helps customers be more self-sufficient, and when customers are more self-sufficient, they need less support.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure.

Payments 78

Payments SaaS Payments Merchant Services Payment Solutions 78

SmartKarrot

AUGUST 11, 2021

The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. You need to put in countless hours of research and development, relentless marketing campaigns, and tireless sales effort to earn a paying customer. And nearly 60% switch companies based on poor customer service.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts. Learn more here.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. Dopple’s earliest customers are already seeing a 40% increase in conversions, and 71% of their visitors interact with 3D-enabled products. It starts with self service.

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. But not all SaaS products are alike. Other types of SaaS are relevant only to companies in specific industries.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). 2.) “One customer success trend I’m seeing is the need to develop more repeatable customer education programs. Education is scalable because it helps customers be more self-sufficient, and when customers are more self-sufficient, they need less support.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Reduce churn with proactive customer service. Put simply, poor customer service interactions increase the likelihood of churn.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 104

User Pilot

MAY 9, 2024

The customer onboarding process is essential for product success. The article will teach you how to design an onboarding strategy for your SaaS. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively. We also share onboarding best practices and how Userpilot can help you implement them.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

SmartKarrot

MARCH 23, 2023

Demonstrating our SaaS platform online. Subscriptions from clients renewed. Help clients buy more of Robin’s goods and services. Aid in developing instructional materials and training programmes to support customer education. Take pleasure in a warm atmosphere and a close-knit team.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

Outseta

MARCH 18, 2019

Wes Bush is a SaaS marketer who has quickly developed a reputation as “the free trial vs. freemium guy.” He helps SaaS leaders launch and optimize free trial and freemium models via his consultancy, Traffic is Currency , and is also the founder of the Product-Led Summit. ” — Wes Bush.

Payment Methods 40

Payment Methods SaaS Payments Payments Payment Solutions 40

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

User Pilot

NOVEMBER 28, 2023

Looking for a good SaaS analytics tool and wondering which one of Appcues, Product Fruits, and Baremetrics is the best option for your SaaS company? There are plenty of tools for SaaS analytics on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Appcues!

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52

User Pilot

NOVEMBER 28, 2023

Looking for a good SaaS reporting tool and wondering which one of Appcues, Product Fruits, and Baremetrics is the best option for your SaaS company? There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Appcues!

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

JULY 24, 2023

What is SaaS marketing? We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. That said, there are key differences between a SaaS marketing strategy and standard digital marketing. Offering self-service support.

SaaS Payments 94

SaaS Payments Marketing Payment Solutions SaaS 94

User Pilot

OCTOBER 30, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for user engagement analysis depending on the different criteria that different SaaS companies may have.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

MARCH 14, 2024

Looking for an effective event tracking tool and wondering if Heap is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

OCTOBER 30, 2023

Looking for a good user behavior analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for user behavior analysis depending on the different criteria that different SaaS companies may have.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

FastSpring

FEBRUARY 23, 2023

That’s the philosophy behind SEM International , the firm he founded that specializes in multilingual internationally-based digital marketing services. Pricing Strategies to Combat Stagflation 2022 Emerging SaaS Customer Markets How FastSpring Can Help FastSpring helps SaaS and software companies sell around the world.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143

User Pilot

NOVEMBER 28, 2023

Looking for a good product analytics tool and wondering which one of Appcues, Product Fruits, and Baremetrics is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for product analytics depending on the different criteria that different SaaS companies may have.

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. Navint sees across the entire spectrum.

Payments 53

Payments Technology Scale Revenue 53

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Calling all low-touch SaaS experts, @databoxhq churn rate in first 2 months w/ and w/out a 14 day trial. First, a scheduled and educational email. Thus, the early churn.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded. If not now, then when?”

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

OpenView Labs

FEBRUARY 13, 2020

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Calling all low-touch SaaS experts, @databoxhq churn rate in first 2 months w/ and w/out a 14 day trial. We’re firm believers that every SaaS business needs a dunning solution.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

How To Buy Saas

JANUARY 1, 2021

Collecting payments and setting up membership is much easier when you choose to run your course through these online course platform. With platforms like this, you’ll be able to create courses but also run webinars, developer email sequences, and more. Flexible invoicing option. Learn about saas marketing here.

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

User Pilot

JANUARY 15, 2021

The Best Product Analytics Tools for SaaS. Product analytics is the process by which you collect, inspect and analyze data about users’ interactions with your product. 51% of people will never return to a company that they’ve had a bad experience with. You need to make sure they are SMART, quantitative and benchmarked.

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts.

Churn 152

Churn SaaS Payments SaaS Payments 152