User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Opt-out free trial: Requires users to submit their payment details upfront before accessing the product.

SaaS Payments 82

SaaS Payments Payment Methods Strategy Payment Solutions 82

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model? SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet.

Sales Hiring 95

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 95

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. Why focus on the FinTech onboarding process?

Onboarding 99

Onboarding Payment Services Customer Success Payment Solutions 99

User Pilot

JUNE 28, 2023

Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Split-test your upsell pop-ups to maximize expansion revenue. Analyze user feedback to determine which features need more attention in your in-app flows. Track your KPIs with Userpilot’s native analytics dashboard.

Onboarding 78

Onboarding SaaS Payments Payment Services Payment Solutions 78

User Pilot

FEBRUARY 22, 2024

Customer retention can help you drive recurring revenue, reduce customer acquisition costs, and drive customer loyalty. Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Book a demo to get started! What is customer retention?

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

FEBRUARY 7, 2024

Your SaaS product’s free trial conversion rate is one of the most important growth metrics to track. That’s because an integral component of the product-led growth strategy is your ability to convert a free trial user into a paying customer. Offer in-app guidance to trial users and help them experience value.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

Neil Patel

DECEMBER 30, 2020

Are you looking to monetize your blog or earn a passive income? This is a complete guide to choosing the right affiliate network for your platform, including what an affiliate network is, why you should consider joining one, and a rundown of the top networks on the market. Durations can vary drastically from platform to platform.

Merchant Services 140

Merchant Services Payments Payment Methods Marketing 140

Intercom, Inc.

APRIL 7, 2020

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure.

Payment Methods 217

Payment Methods Merchant Services B2C Payment Solutions 217

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 85

Finance Payments Revenue Payment Solutions 85

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. Jake Dipple 4:40 Of course, so, Sideways 6 we’re ID management platform, and we exist to bring good ideas to life every day.

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Educate customers on new features. Create a customer feedback loop.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Sales Hacker

JULY 18, 2022

Automate these 5 processes to boost customer retention. Educational sequences. In other words, the customer is educated enough to use a product to its full potential for their business, without further help from the provider. Don’t send educational email campaigns from a general email address (info@domain.com).

Payment Services 77

Payment Services Churn Payment Methods Payment Solutions 77

User Pilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc.

SaaS Payments 95

SaaS Payments Software Review Payment Solutions Payment Methods 95

ProfitWell

JUNE 27, 2019

From CRM software to coffee beans, shaving blades to designer gowns, recurring billing is the lifeline for every subscription business. Recurring billing is when a subscription business charges a customer’s credit card for products or services on a regular billing schedule. Predictable revenue. What is recurring billing?

Merchant Services 76

Merchant Services Payment Features Payments SaaS Payments 76

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 52

Finance Payments Revenue Payment Solutions 52

Baremetrics

JANUARY 24, 2021

Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses. This means that our revenue churn was very low.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. In an era where we (vendors) increasingly run our own software, running it is increasingly as important as building it.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

OPEXEngine

FEBRUARY 22, 2022

Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. You should segment your customers by the challenges they face and provide them with unique solutions. Marketing department: Create educational content for customers.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

ProfitWell

JUNE 26, 2019

A great dunning process is the best way of finding out why a customer account is not sending you payments. It requires direct, sometimes repeated, communication with your customers and can sometimes turn into a long and unwieldy process. It’s true that dunning is widely disliked by both business owners and customers.

SaaS Payments 40

SaaS Payments Payment Services Payments Payment Solutions 40

User Pilot

FEBRUARY 5, 2024

But, how can you maximize this metric to attract more customers organically and cultivate product-led growth ? Collect user feedback by triggering in-app surveys at the end of the trial to gather direct feedback on user satisfaction and specific conversion obstacles. Moz, for example, requires payment information to sign up.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

User Pilot

MARCH 31, 2023

Opt-out free trials require payment information upfront, which can be a turn-off for some customers. Use checklists to prompt users to complete key actions and offer in-app guidance to help them achieve success. Opt-out Free trial In the opt-out trial model, users are required to share their payment information upfront.

Strategy 85

Strategy SaaS Payments Payment Solutions Payment Methods 85

SaaStr

MARCH 31, 2022

And if you also look at the platform as a service category, that’s also an additional $50 billion of spend, and that’s typically with those same vendors. So the ability to do flexible payment plans, financing, retire that pre-committed spend has been a really significant a way for us to accelerate and amplify our transactions.

Scale 200

Scale Marketplace as a Service Cloud SaaS Payments 200

ChurnZero

OCTOBER 5, 2022

While it may be tempting to resort to Hail Mary tactics (such as deferred payments and discounts) to reduce churn, you must instead focus on sustainable and scalable retention strategies. The solution: a robust customer health scoring program , one of the core competencies in Valuize’s ValueXperience framework.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

ProfitWell

MARCH 24, 2020

Almost everything is sold as a subscription, from socks to razor blades, and of course software. A subscription company is a business that sells their products on a scheduled time basis. So why the subscription business model? It’s simple: the subscription revenue model benefits both customers and companies.

Subscription 72

Subscription Payment Features Payment Methods Payments 72

SmartKarrot

APRIL 21, 2023

In today’s competitive business landscape, organizations need to constantly analyze and optimize their revenue streams to stay ahead of the game. This is where revenue intelligence comes into play, helping companies to gain valuable insights into their revenue performance, identify growth opportunities, and drive profitability.

Deferred Revenue 10

Deferred Revenue Payments Revenue Payment Solutions 10

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost functionality or may even learn to do without it.

Customer Success 102

Customer Success Payment Methods Payments Payment Services 102

SaaStr

DECEMBER 26, 2019

Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education. Guillaume : Alice, when I met you a couple of years ago, you were one of the first marketing people at front app and then you moved to product and marketing at Sunrise, which was acquired by Microsoft, and now you’re the founder of your company.

Sales Hiring 147

Sales Hiring Payment Methods Payment Solutions Marketing 147

User Pilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. It measures repeat usage.

SaaS Payments 81

SaaS Payments Strategy Payment Solutions SaaS 81

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 116

Innovation Customer Success SaaS Payments Payment Services 116

Neil Patel

NOVEMBER 20, 2020

These dropshipping tools can help you run a successful dropshipping business. Shopify is the biggest e-commerce platform out there, and it’s one of the quickest and easiest ways to get your store up and running. Spocket integrates with Shopify, WooCommerce, Wix, BigCommerce, and AliScraper. They start at $6.33 AliDropship.

Payment Methods 141

Payment Methods Payment Features Payments Scale 141

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Integrating customer-facing subscription management tools on your own site.

Payments 78

Payments SaaS Payments Merchant Services Payment Solutions 78

Baremetrics

OCTOBER 12, 2021

of businesses struggle with lead generation. Your SaaS business needs a solid system for finding qualified leads and converting them to customers if it will survive and thrive. Check our own Baremetrics free trial here and start keeping track of your trial metrics. Use Baremetrics to monitor your business metrics.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

User Pilot

DECEMBER 2, 2019

The best part, however, is that your CS team can then improve your in-app messaging. Not only that, but because Userpilot requires no coding knowledge, your CS team won’t have to rely on your busy Dev team to implement the messaging. Helpscout — For educating your customers. Customer education is a huge part of customer success.

Customer Success 70

Customer Success SaaS Payments Payment Solutions Scale 70

Sales Hacker

FEBRUARY 2, 2021

It’s important that sales teams familiarize themselves with information about the prospects such as needs, wants, expectations, and relevant background information such as occupation and education. In this stage of the selling cycles, sales teams get to meet the client, either in person or through video conferencing apps or even email.

Sales Hiring 105

Sales Hiring Payment Services Sales Strategy 105

User Pilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. It measures repeat usage.

SaaS Payments 66

SaaS Payments Strategy Payment Solutions SaaS 66