SaaStr

DECEMBER 4, 2022

Your family will never really understand what you go through as a founder. And what it really takes. Not really. — Jason Be Kind Lemkin ? (@jasonlk) December 3, 2022. So as the years have gone by, we’ve all begun to understand SaaS a lot better. So many of the leaders in SaaS have now crossed $1B in ARR, from Box to Cloudflare to Okta to HubSpot to ZoomInfo, and so many more are coming up on it fast, from Smartsheet to Monday to Asana and more.

Sales Hiring 290

Sales Hiring Consulting Startup SaaS 290

Full Session

DECEMBER 4, 2022

Keeping customers happy and engaged is essential to the success of any business. However, keeping them as loyal customers requires much effort. For this reason, companies must conduct a customer churn analysis and keep a finger on their churn rate – a statistic that shows the percentage of customers who stopped making purchases from a company. It’s a crucial indicator of how well your business is performing.

Churn 52

Churn Payment Services Payments SaaS Payments 52

SaaStr

DECEMBER 4, 2022

I wrote a version of this post way back in 2016. It created a lot of discussions and was more controversial then — that NPS was a great core metric. We’ve all evolved a lot since then. We’ve gotten great at measuring both NRR and GRR. And almost everyone does some sort of regular NPS survey. And most segment it across customer size or other segments.

Metrics 280

Metrics Churn Engineering Innovation 280

Dubb

DECEMBER 4, 2022

In this summary of a Dubb Support video, we take a deep dive into how mortgage professionals use video. This is a fantastic conversion for any type of mortgage professional who wants to leverage the power of video to accomplish their goals. Whether you are brand new to video or are looking for tips. The post How Mortgage Professionals Use Video appeared first on Dubb Blog.

Branding 52

Branding Consulting Business Enterprise 52

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Payments

SaaStr

DECEMBER 4, 2022

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Maybe a Little Less Twitter and LinkedIn, And a Little More SEO and List Building. Dear SaaStr: How Do I Develop Inbound Leads in a New Category? The 3 Financial Plans You Need for The Year: C-90, C-60 and C-10 (Updated).

Scale 248

Scale Development Scaling Sales 248