Definition Technical Support Underperforming Technical Team 
Kellblog
JUNE 27, 2022
So is developing a geographic strategy. Just as sports teams have an advantage when competing in their home stadium, European startups often have a (sometimes unacknowledged) home country advantage when competing in their home market. It’s no small undertaking and it’s not for the faint of heart. The market is vast. It’s worse.
Intercom, Inc.
MAY 13, 2022
Oftentimes a good customer service experience starts with developing a sound process. Historically, customers were assigned case numbers or tickets they could then share with customer service representatives or support agents as they progressed through their journey to find a resolution. . What is a customer service process?
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Sales Hacker
DECEMBER 3, 2018
How to execute “developer marketing” and how to build a developer community. Does a technical background make you a more effective enterprise seller? Why is being accommodating a bad quality in sales? Un-Marketing to Developers [14:16]. The first is Aircall , a phone system designed for the modern sales team.
Audacix
MAY 23, 2018
Digital transformations are a confluence of new ideas, grand plans, modern business models, high hopes and, often, very poor delivery and implementation. The fact that you are still building or continuously enhancing your application does not give you the right to treat your users and customers like a crowd-sourced testing team.
OpenView Labs
MARCH 15, 2019
Part of the appeal of this approach is that it’s a very effective way to scale revenue without having to go through the expense and effort of scaling your direct sales team. And there are definitely certain requirements a company has to meet in order to make a partner program viable. Channel – Pros.
OpenView Labs
JUNE 26, 2019
I find myself answering a similar set of questions about how to build a developer community the right way on a daily basis, so I hope this article is helpful to those looking building a community around their product, project or company. Building a successful developer community is not an easy task. Community is a powerful thing.
Chargify
OCTOBER 4, 2017
Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium. Using precious development resources to build and maintain your own recurring billing code, and all the complexities that arise, 1. costs money and 2.
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