Intercom, Inc.

DECEMBER 2, 2019

For online businesses, our customers can come from any part of the world and at any time. How do you ensure a great customer experience globally without adding a ton of headcount? However, that means there is a huge opportunity for businesses who are able to scale personal, effective support.

Scale 209

Scale Outsourcing Services Scaling Technical Review 209

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Powering support at scale.

Scale 237

Scale Headcount Mobile Communication 237

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. By adding a messenger to your product, you can help customers in their moment of need – in your product, website, or app while their query is top of mind.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. First, digital CS will become a way of life due to flat or reduced headcount. In 2023, CS leaders will need to take a hard look at their teams, tools, and customer journeys.

Trends 98

Trends Customer Success Sales Hiring Scale 98

Point Nine Land

APRIL 21, 2021

Since then, I have been leading Uberall product team, which we’ve scaled from 3 people to 12 people over the past 5 years. There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52