Remove Customer Success Remove Payments Remove Sales Recruiting Remove Scaling
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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. A higher revenue growth rate generally indicates positive business performance.

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SaaStr Podcast #217: Stripe COO Claire Hughes Johnson on The Trapdoor Decisions to Avoid When Scaling

SaaStr

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Lessons for scaling high-growth organizations.

Scale 121
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Nov 03 – Customer Success Jobs

SmartKarrot

Director, Customer Success & Onboarding Location: Remote, United States Organization : Upside As a Sr. Director of Customer Success, you will help to scale the Merchant Success function at Upside with a team of specialists dedicated to merchant onboarding, adoption, and education.

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2021 Financial & Operating Benchmarks: How to Become One of the ‘Haves’ of SaaS

OpenView Labs

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. OpenView has been tracking growth rates by ARR scale for four years running. The game has changed when it comes to recruiting.

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SaaStr Podcasts for the Week with Chargebee and Glassdoor — November 1, 2019

SaaStr

How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. inaudible 00:05:46] commerce business out of Squarespace delivering beautiful websites to contactors, freelancers, and small businesses.

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SaaStr Podcasts for the Week with Matt Garratt, Trisha Price, David Schmaier, Rob Bernshteyn, and Jason Lemkin

SaaStr

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. These companies can scale really efficiently. We have over 1100 customers across the globe.

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Startup Sales: Everything You Need to Know About Building Your First Sales Team

Chart Mogul

But sales is the one thing founders cannot oversee — without it your startup will die. Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al.,